When your items do not vend properly, it can not only cost you repeat business. It can result in costly repairs if customers decide to take matters into their own hands to try to get an item that misvends.
In recent news, a man damaged a vending machine by dropping it from a forklift when it failed to dispense the candy bar he’d purchased. In many other cases, customers have shaken machines, tipped them or made other unsafe attempts to get stuck snacks. To maintain a healthy relationship with your customers, craft a good vending management program that includes the following:
- Regularly clean machines in your vending network to remove sticky residue that can cause items to get stuck.
- Only place properly sized items in your vending machines. Trying to fit an oversized snack, for instance, can cause bags to get caught up and not vend properly.
- Test your machines regularly to make sure snacks are vending correctly. This should be checked every time you visit to restock.
Good maintenance helps you preserve your vending services contracts. This sort of conscientiousness is what distinguishes successful vending machine companies.