Technological advances in vending machines have enabled consumers to purchase vended products using apps, debit and credit cards. We have also seen other advances inside the vending machines. We’ve all made trips to the vending machine to purchase a soda and chips only to have our selection fail to vend after we swipe our credit card. Frustrated, we think the machine charged our card so we make a call to the number on the machine looking for a refund. Or worse, someone shakes the machine in hopes of getting the product to drop, which can cause a lot of damage to the machine. But did you know up-to-date vending machines include a guaranteed vend delivery system?
Each vending machine has an infrared light sensor at the bottom of the machine. Each snack or drink passes through this infrared light as it is dispensed. If the snack or drink doesn’t break the beam of light, it will give the customer credit back to make another selection. This feature makes the customer experience more reliable and minimizes the need to call customer service or request a refund. Not sure if your machine has a guaranteed vend delivery system? Many machines will have a sticker indicating the presence of one; you may also see a message appear after selecting your product. If the machines is equipped with a guaranteed vend delivery system, a message typically pops up encouraging the consumer to make another selection or dispense a refund. Guaranteed vend delivery systems can take care of a problem before it starts. Who needs a frustrated customer?