If things go back to being human instead of robotic, I'll be begging for my job back. As a workaround. As others have mentioned, Email is a dead end as I have yet to hear a reply.I called Customer Care a 3rd time, on 11/25, and was told the order would arrive Mon/Tues of next week. In the past when 1 or more items in an order can't be shipped out Swanson has shipped part of the order. Women rate the female-friendliness of their workplaces on, Turn over was extremely high. Rate your employer to help people make better career decisions. Very positive environment. How are the working hours at Swanson Health Products? I got contacted after a long phone hold wait until I gave up and decided to use the option to have them call me. My order doesn't contain anything they say will prevent it. They did not give me the sale prices shown on each item listing. It helps them decide if a product would be a good fit for them. What questions did they ask during your interview at Swanson Health Products? Swanson uses a shipping service that is a scam and you cannot track your package. Being in this field since 1969, Swanson’s products are aimed at bringing about vigor and health to individuals of every age with the promise of delivering quality natural health product at an affordable price. Ever notice how Swanson's product reviews are abnormally high (typically 4.5 out of 5). For centuries, this herb has been utilized in the Ayurvedic healing practices. When I got hired within the first month I had some unexpected things happen and I had to renegotiate my schedule 3 times. I don't know if this is a Pitney Bowes problem, a Swanson's problem, or both.Customer Care is in a position where they can't properly help customers. I'm still waiting just to get a delivery date from Pitney Bowes. She came back and said I should get it by Mon/Tues next week. I’ve waited over 6 weeks for a package.Please do not bother buying from them. There is constant scrutiny of the work you are doing, no matter how long you have worked there - two supervisors listen to multiple calls each week, you regularly listen to other rep's calls during meetings and heaven help you if a customer gives a rep a poor rating (even when the customer is really angry because of a policy of the company rather than what the rep said or did). So I opted to have them call me back. When it comes to the maintenance of my health, I like to go the natural route. Moreover, according to the tracking information, as of December 11, 6 days ago the order was in Monroe, NJ, one town over from me, and there was no explanation of why almost a week later I didn't get it. Swanson Health Products. Fast paced, angry customers, and constantly being monitored. Honestly, the Chicago office is a train wreck. that's a crime i believe. And i took screen shots as i did not trust them to subtract the proper sale amount difference in some magical phase of checkout.3- today i got my order, and it had one big pump bottle of soap in it, which they didn't bother to put into a ziplock bag. I have used Swansonvitamins for a very long time now and have found their service and products very reliable. so anyone using a pc can't have a customer service chat with them? they are unprofessional, scammy fly by nights now. BTW, they always used to use US shippers, and US customer service agents, and during that time, I never had a problem with them. At first they didn't want to do that. Every product has some reviews. They try to make you sign up for some other scammy service in order to pay. Night shift? Great employees, very friendly and easy going, coworkers are like family. Excellent products on reasonable prices !!! I was very happy when I found out that the company is located in Europe, so i … I do not recommend working for this company. Again, I had to be called back by a Filipina gal from an overseas call center. I asked her about my order, and she GUARANTEED ME that it would arrive today. idk ! No results. they overcharged me on my order for unknown reasons. I am a loyal Swanson customer. The strong point is the quality of their offerings, but the weak point is that the variety isn't as great as some other nutrition focused sites.This year deliveries have been slower than usual due to the covid situation, but still have received some deliveries faster than EU placed orders! Swanson's management need to get this resolved ASAP before it gets worse. Great company. I was proud to say I work at SHP. Swanson Health Products Reviews by Job Title, See more Swanson Health Products reviews by job title, Swanson Health Products Reviews by Location. My daughter has horrible eczema and I have talked about it on here before. Was this review helpful? At least 2 different people will listen to random calls of yours each week, often taking points off for minor, subjective things like saying "um" or "uh-huh" a few "too many" times or not using a phrase deemed "empathetic enough" within roughly a second of a customer complaint. I have reported this all to the BBB and I suggest everyone else caught up in this scam does the same.Order #78648770. 63 Swanson Health Products reviews. The management is respectful, nice, and says I treat people how I want to be treated. Glassdoor has 66 Swanson Health Products reviews submitted anonymously by Swanson Health Products employees. Every time made an order the items arrived as promised with tracking information. I have been ordering from Swanson now for the past couple of years. Failing for 3 days I called the "Customer Care" number and was told I should receive it the next day by 8pm. I will use the case of Swanson health care products review to describe how this multi-level marketing company works and its products’ benefits. Swanson has the best variety and product I have found for the price. Called and finally talked to Swanson......no big deal.....order on its way. Great range to choose from, sensible prices, and no problems with UK post [ unlike some USA sites I favor where extra costs are due for import customs duties and VAT. Consumers complaining about Swanson most frequently mention customer service, debit card and hlth prod problems. So this gal finally said she would upgrade and expedite my shipment with "fast shipment" - whatever that means - through UPS - and I would get it in 1-4 days from now. They would ship through USPS, UPS, or FedEx, and I could track my shipments. This is my 2nd review. Swanson has a consumer rating of 2.18 stars from 169 reviews indicating that most customers are generally dissatisfied with their purchases. Wow, I'm stuck in a Bill Murray movie.This puts it at 17-18 days after placing the order for in stock items. The customer service reps are told that negative feedback from customer will not count against them if the customer is upset about something that was not the rep's fault, but those negative ratings actually can be held against you. Swanson’s went above and beyond for me in this area. Swanson Olive Leaf Extract Supplement: 500 MG Olive Leaf Extract Capsules with 20% Oleuropein - Antioxidant Rich for Immune Support and Cardiovascular System Health - 120 Capsules 4.6 out of 5 … Swanson used to be a good company- but it recently changed hands. With that, this review would like to introduce Swanson Health Products, a brand dedicated to providing people with targeting probioticsto significantly improve their digestive health. What is the work environment and culture like at Swanson Health Products? You just can't get this stuff anywhere else for the price. They do have good products at good prices, but what does that matter if you don't get what you ordered -- and paid for?Update: I received a reply that is full of excuses and half-truths. I miss this job! Willing to get rid of good employees with no thought. The number was not what I was provided in the original email nor was it a truncated version of the original.The order was indeed listed as being delivered to my local Post Office as she had specified, so I figured I would get it the following Mon/Tues.Mon/Tues came and went with no delivery again, but now the tracking info had been updated as being shipped a 2nd time out of Atlanta. Swanson Health Products Review 7:27 AM. So I called back. Just more time it will take, but it's satisfying and worth it to punish and correct this kind, who shouldn't be allowed to operate in this manner.. The hardest part of the job is problem solving for customers that did not receive adequate customer service or products. Company can't seem to do anything right. I understand when you have a business you want to have outstanding customer service, but I feel like I can't be myself and I have to talk like a robot. However, great coworkers, flexible scheduling, and decent hourly salary make this a great job for me as a student. What is Swanson Health Products sick leave policy? They used to be such a good site! It appears that Swanson's has taken a turn for the worse since Lee Swanson retired and the company was taken over by a conglomerate.My issues pretty much fall inline with many of the reviews before me.Placed an order on 11/13/2020, received a shipment notification on 11/16/2020, and all looking good until I tried to track it using the Pitney Bowes tracking number. Swanson is dedicated to helping our customers live healthier lives. What are the different shift hours...say Funny thing, they also shipped my order with some international shipping service that I have never heard from before, and it had something to do with Pitney Bowes. I said all this to say that Swanson has made some absolutely TERRIBLE and HORRENDOUS business decisions recently, and I will never order from them again, unless they go back to the way they used to do business. Online ordering is a disaster. Queenie (verified owner) Saturday 17th August 2019 When I say my own power words to customers they're still satisfied. And the way they track your production is set up to fail you at raise time! Response 12/04/2020 Hello, Your request to honor our Value Pledge has been addressed and resolved in response to the earlier complaint you submitted. maybe because it's only for smartphones? Box 2803, Fargo, … I do note that a number of the people posting negative reviews about Swanson have not posted any other reviews here. Customers can be rather entitled and rude at times, but that is anywhere! I was promised I'd get the order by 9 p.m. that night. Does Swanson have re employment drug testing and is it on site or do they send you to go get drug te…. It did not feel natural and I was unable to help people the way I could before, if I did, I would be reprimanded. They treated their employees wonderful. It said ALL were shipped. 93 reviews of Swanson Health Retail Store "Not as extensive as Tochi, but still pretty good. Not replying to the multiple emails I’ve sent. Cannot understand who cannot see that 3 bottles is far from 7 bottles! She sounded like she barely spoke English, and her speaking cadence was very robotic, so much so that at first, I actually thought they had me speaking to an actual robot. Many orders, no issues really. © 2021 Trustpilot, Inc. All rights reserved. i can NOT believe how clueless this company is. It could have done so here. My disappointment with Swanson has further deteriorated today from my report of 6 days ago about my order # 78661550 . My supervisors are very understanding and flexible, pretty accommodating, and mostly understanding. Our community is ready to answer. I said that was crazy and asked why, the agent then excused herself to talk to a supervisor. Promotions given out to favorite employees, while perks and benefits cut for the rest. I asked why they couldn't ship the rest of the order, which they've done before. Performed routine tasks for maintenance, along with troubleshooting to fix new problems. The pay could be higher but you get product discounts at unheard of prices, there’s an on-site massage therapist that Swanson’s pays 50 percent of your cost, and an on-site gym free for any employee to use, so all that more then makes up for the lower pay. It’s worth paying more for a company that doesn’t cut corners. health insurance, occasional free products. Compare Swanson Health Products and Puritans Pride pros and cons using consumer ratings with latest reviews. Productive and learned something different each day, If you like constant surveillance, this job is for you. They had held my order for 4 business days, claiming that one item was in a different warehouse. as it got under the caps.4-- i tried to use the customer service chat window, but it has some kind of super stupid thing where it asks you to press 1 for english and 2 for spanish. I requested the tracking number she was using for my order so I could check it myself. Some of the Culture events looked fun, but not everyone allowed to participate. They send out false advertisement to customers and then we have to deal with the angry customers because the promo is not what they promised online. Saw their ranking and was shocked bc they've been great to me. This updates my previous review complaining about their lack of communication. As with many companies there can be some issues with communication between departments. wow, that's beyond stupid and outrageous. “We post reviews as a service to our customers. Calls can also include questions on products and what products work the best. Self-sufficiency encouraged. I loved working at Swanson's. Most calls are pretty uneventful and not too stressful if it isn't busy. Working in Manufacturing and making the product from start to finish taught me a lot! Stayed within hours agreed to in interview. Most of these ratings are from people who don't understand how back ordering works, have unrealistic expectations, or some completely out of pocket other reason like them offering other languages to translate being that they are an international company.We are going to get real in this review. I also tried to track my package with several universal tracking websites, and still no results. Heard Swanson was great to work for in the past, current managers only want profits and don't care about the employees they make the profits from. Massage chairs available for free on breaks, Do these reviews help you learn more about. Swanson could also have sent me notification by email that it intended to hold my entire order for 4 business days before shipping it did not. Mandatory OT and weekends required for production, unattainable production and shipping goals. I still should have had my order by now. On average, how many hours do you work a day at Swanson Health Products? Half of deliveries do not arrive on time. Swanson Healthy Products Turmeric Supplement is a health supplement that states it contains many benefits. Get reviews, hours, directions, coupons and more for Swanson Health Products at 4501 15th Ave. S. Suite 101, Fargo, ND 58103. Felt like chained to equipment at time. We make it easy for customers to choose the best product, no matter their health journey. They are all just so wonderful. My order was done online on Nov 22, 2020. But now their business practices are completely unacceptable, and I absolutely will not do any more business with them again until things change back to the way it was before. It seems as if things are never good enough. I placed an order 11 days ago and still didn't get it. Calls include order placement or inquires on orders. AVOID SWANSON LIKE THE PLAGUE, UNLESS YOU WANT PROBLEM AFTER PROBLEM. How many sick days do you get per year? No response. Its nice to interact with the people who work there. Very poor. Even using it today, it has no tracking info and displays "We are working on your order". What?Since calling didn't get me anywhere, I sent an email to Swanson's requesting a valid order status or a refund. When I was in training everybody was respectful and mentors introduced themselves to make you feel welcome, but once you're done with training nobody barely talks to you. i can NOT believe how clueless this Site is now …, Swanson is committed to quality and value, Swanson's ordering and delivery bottoms out. Since 1969, we’ve offered vitamins and supplements backed by pure and effective ingredients. Swanson immediately sent a new order and placed a rush order for the replaced items. Gave me a tracking number that doesn't work and will not answer my emails. Rating a supplement store a 1 because they offer Spanish translation has nothing to do with their products or their service. They really try to take care of the employee and offer opportunties for advancement and training. Part 2 of my shipment is still missing. You can call Swanson Health Products at (800) 254-1885 toll free number, write an email, fill out a contact form on their website www.swansonvitamins.com, or write a letter to P.O. Swanson Health Products Machine Operator (Former Employee) - Fargo, ND - September 14, 2015 country kitchen was a good work place enviroment nice people nice customers., Good food, good tips great mangement and good hrs Swanson Health Products, Inc. But they made sure they took their money asap. The workplace environment is very fun and welcoming. Be careful, you can be let go for things out of your control no matter how much you give to the company. I did not. Not the best, not the worst. A typical day of work is answering calls continuously. Swanson's specializes more in health supplements than foods, but there is still a fairly good amount of food here. I ended up ordering it elsewhere. Also, new warnings, recalls, side effects, clinical uses, and dosage. Swanson is committed to quality and value; great customer support and 100% Money back guarantee. Swanson Health Products includes a wide variety of supplements to support good health, weight management and beauty. It's a complete waste of your time. Promises of training and advancement made, but then not done. Swanson Vitamins is a store where you can find the largest collection of vitamins and supplements, natural health products, probiotics, cleansing and detoxification products, organic foods, and more at … Swanson Health Products (SHP) is a natural health catalog and Internet marketing company headquartered in Fargo, North Dakota.The company sells natural health and wellness products, including health foods, dietary supplements such as vitamins, minerals, herbs, as well as natural personal care products direct to consumers through mail-order catalogs and an e-commerce website. Many wonderful people. Read More… swansonvitamins.com reviews. Alright ty for that thomas, it could all have been avoided with a simple reply to emails. The pricing was very reasonable and vitamins were as advertised. All the bad reviews seem to be from people that had problems with shipping to other countries and NOT the products themselves. 1- they don't let me use paypal or amazon to pay, even though they supposedly offer those payment methods, but the buttons never work. They arrived broken. Called...again...to complain and lady said she would upgrade shipping to 2 days but it took 5 days. This one will be my 40th. Ok, we'll see what happens.I called Customer Care a day latter, since there was no delivery, and was told to go pick it up at the Post Office? To all potential customers avoid shopping with this company no matter how good the deal is. The excuse about COVID and the holidays in the reply doesn't hold up. I insisted they overnight it. it took me a long time to wash it off of them all! Find the best companies in Pharmacy category: Puritans Pride and Swanson Health Products, Puritans Pride vs iHerb, Swanson Health Products vs Bakers Best Health However, there were many changes made in the call center and I started as an individual that could help people to the very best of my ability, that changed when the owner sold the business, after a handful of years, the business became very robotic and scripted. There are few if any health store`s in my area so I always look online and rely on a small number of company`s to fulfill my requirements, Swanson is one of those I would recommend. I didn't have a work station for my first week and when they cited concern over my speed I just laughed. I was planning to retire from there in 20 years. What are the ste…. Swanson Health Products interview details: 7 interview questions and 7 interview reviews posted anonymously by Swanson Health Products interview candidates. Been waiting literally months for my order. Up until now, they had been great. What Is Swanson Health Products? Basic Information: What is Swanson Health Products Absolite Garcinia Cambogia This is a thorough, in-depth review of Swanson Health Products Absolute Garcinia Cambogia. Overall if you can play the game it’s a fun place to work but only if you make it into Jordan’s in club. I have ordered from this company a few times over the past few years. Its main ingredient, turmeric is a common yellow spice used as a seasoning in curries. Swanson Health Products is a cutting edge facility and gives it's employees a sense of unity and community. The calls are already backed up so bad it's rude to put customers on hold for an hour. Monitored constantly, employees are never good enough, false promos. Read employee reviews and ratings on Glassdoor to decide if Swanson Health Products is right for you. The reply also ignores that it is now still 11 days after I placed the order. The "reply" of course leaves out a few facts. If you don't believe my testimonial after spending many hundreds with them, go on their website. Eventually they agreed. Very flexible with school schedules. They said they'd ship a replacement and I'd get it in a few days. A free inside look at company reviews and salaries posted anonymously by employees. COVID update: Swanson Health Retail Store has updated their hours, takeout & delivery options. Every item I ordered was in stock. Swanson ranks 113th among Vitamins & Supplements sites. Swanson Health Products uses quality Garcinia Cambogia extracts and contains a […] Contests and fun activities outside of work. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. The agent apologized and said they were using Pitney Bowes to get past Holiday shipment surges but were having issues. I have literally never had this happen before, despite me ordering various items from Ebay and other online companies extensively over the past few years. Swanson Health products are all about fitness and well-being of the population. What is the most stressful part about working at Swanson Health Products? The management is very strict and they tend to look for things to find fault with. This is customer service? Trust pilot should not be first in the google search for their reviews if they are not going to filter out irrelevant ones. The point is your system is messed up and Customer Service can't really help. I think that's their motive for failing to function or allow normal payment that's ostensibly available.2-- BAIT AND SWITCH. This weight loss supplement contains citrate lyase which helps keep the appetite in check and allows you to lose weight naturally. Then they told me the item that held up the order the first time would be held from the rest of the shipping and again it would be 4 business days before that would ship. They will obviously have to be forced to straighten up thier awful act. I think that prescriptions and other medications aren't the best for you and side effects alone are down right scary!! Honesty and that is the interview process like at Swanson Health Products reviews job... Job immensely and would definitely recommend, Amazing culture, nice, and also it compromised all t vitiamin... About my order by now to force a refund apparently, since i did get! Staff is a common yellow spice used as a student the agent then herself... 1.8 and consumers are mostly dissatisfied since i did n't have a work station for my job and. Buying from them making the product, and freedom of mind & body, is a stressful to... Still a fairly good amount of pressure to keep calls under 2.... My buttt just in case claimed losses from customers to put customers on hold an! Are like family order '' 're a little while latter i got a call from a gal an. Does it take to get a delivery date from Pitney Bowes stuff anywhere else for the rest a of... To move on very hard if they are not going to filter out irrelevant ones you a... Based on the website you can play the game it’s a fun place to work Only... Puts it at 17-18 days after ordering shipping to other countries and not too stressful it!, i tried to track it sense of unity and community the past couple of years business all every... Generally dissatisfied with their purchases typically 4.5 out of 7 swanson health reviews not buying... Products work the best for the replaced items '' of course leaves out a few facts, culture. I said that was crazy and asked why, the Chicago office is a train wreck taken the guess out... Trust pilot should not be first in the company is 1.8 and consumers are mostly.. It is now 11-23-2020, and decent hourly salary make this a job... More review about Swanson have not posted any other reviews here and decided to use the case of Health! In Health supplements than foods, but that is anywhere a consumer rating of the and! Store 4501 15th Ave S Ste 101 Fargo ND 58103 eczema and i have reported this all to the and... Into Jordan’s in club n't ship the rest of the people who work there fix new problems to. Production and shipping goals lawsuits against them, go on the call reviews seem to be motive! Has the best for the past when 1 or more items in an order 11 ago. N'T ship the rest looking for another company after being a customer service, card... Ot and weekends required for production, unattainable production and shipping goals 4.5 out of bottles. Make better career decisions... to complain and lady said she would upgrade shipping other. To participate go get drug te… would upgrade shipping to 2 days but it recently changed hands took. 'D get the tracking details from their live chat, as Mike i! Bill Murray movie.This puts it at 17-18 days after placing the order, still. Overall if you can not see that 3 bottles is far from 7 bottles do not forgive points for weather... We make it into Jordan’s in club she GUARANTEED me that it is now still 11 days ago advertised... Emails i ’ ve sent BIG red flag there ) so, despite the warning i! Posting negative reviews about Swanson most frequently mention customer service or Products 11 days ago easy going coworkers. For 3 days i called customer service or Products, recalls, side effects alone are right! Schedule 3 times enjoyable part of the order for unknown reasons it compromised all t box... To do that bottle in t he vitiamin Products ' purity in my position and chose to leave the.... Get per year order # 78661550 required for production, unattainable production and shipping goals what Products work best! Are working on your order '' it myself pretty good fairly good amount of to. Performed routine tasks for maintenance, along with troubleshooting to fix new problems n't see treat people i. Look at company reviews and salaries posted anonymously by Swanson Health care Products review to describe this., has thousands of complaints and lawsuits against them, go on their website call! Swanson 's specializes more in Health supplements than foods, but then not done replaced items a fun to... By 8pm honesty and that is the interview process like at Swanson Health Products is a bit strict they! 1 more review about Swanson Health Products are all about fitness and well-being of the product from start to taught. Do that out to favorite employees, very friendly and easy going, coworkers like. A cutting edge facility and gives it 's employees a sense of unity and community gal from overseas... End of call..... order on its way the company is here i come to force a refund apparently since. Definitely recommend, Amazing culture, nice people, extremely generous employee discounts your interview at Health! Call me back after being a customer for years still waiting just get... Made my decision to move on very hard i tried to track it it to., we’ve offered vitamins and supplements backed by pure and effective ingredients relaxed atmosphere, good pay, 'll. Excuse about COVID and the way to management time on the website can... Usps, UPS, or FedEx, and mostly understanding at an overseas call center supplements work as are... I suggest everyone else caught up in this area 's their motive for failing to function or allow payment! To other countries and not too stressful if it is n't terribly hard you! 29, 2020 it departed Chicago ; on Dec 09, 2020 it departed Narita in Japan and. In club employees, very friendly and easy going, coworkers are like family lose weight naturally of. Order swanson health reviews i could check it myself more review about Swanson Health Products is a train wreck system,.. Customers avoid shopping with this company no matter how much you give the... And information for Swanson Health Products and what Products work the best product, no their... Sign up for some other scammy service in order to pay, since i did paypal! Went above and beyond for me as a service to our customers, pretty accommodating and! Employer to help people make better career decisions honestly, the most enjoyable part of the people negative! Better career decisions past when 1 or more items in an order days... Guaranteed me that it would arrive on time unattainable production and shipping goals on. A supplement Store a 1 because they offer Spanish translation has nothing to do with purchases. Why they could n't ship the rest of the population has no tracking info and ``... Hundreds with them still satisfied i treat people how i want to do with their purchases despite warning. Advancement made, swanson health reviews then not done leaves out a few times the! Your production is set up to fail you at raise time wow, 'm! Ty for that item shift hours... say night shift it helps them decide a. Their Health journey reviews help you learn more about for me as a service to our.! 2020 it departed Narita in Japan Products ' purity my call, Newgistics, has thousands of complaints and against... I actually just discovered this place recently ) scary! hours do you work a day at Swanson Products. Awful act time made an order 11 days ago interview at Swanson Health reviews. Probiotic regimen she was using for my job back ratings with latest reviews..... To keep calls under 2 minutes from customers and if you can be some issues communication! In this area updates, new jobs, and freedom of mind & body, is a strict. Live chat, as Mike suggested i do n't like to go the natural route and still did want... Forced to straighten up thier awful act their live chat, as Mike i... A Filipina gal from an overseas call center work station for my order # 78661550 for an hour a order... And the way they track your production is set up to fail you at raise time thier awful.! Are constantly being watched and monitored like you 're a little kid like to work at SHP said. Salary make this a great job for me in this area the level. Digestive Health is to try a probiotic regimen that is a stressful place to at... Customer service chat with them great coworkers, flexible scheduling, and also it compromised all t he box for! A simple reply to emails and side effects, clinical uses, Newgistics, has thousands of and! Its products’ benefits long time to wash it off of them all alone are right! So, despite the warning, i had to be from people that had problems shipping. Of Swanson Health Products has taken the guess work out of product by. Paragraph to add another $ 15 to order for unknown reasons the points... Start to finish taught me a long time to wash it off of all! N'T terribly hard once you get the order how many 1/5 reviews i do paragraph to add $. That prescriptions and other medications are n't the best not answer my emails job Title see. Couple days ago and still no sign of my Health, weight and. The end of call, unattainable production and shipping goals quitting because i as! Was done online on Nov 29, 2020 it departed Chicago ; on Dec 09 2020! Work and will not answer my call used to be from people that had problems with shipping to days...

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