Information is a strategic resource that underpins the key functions and decision making processes of a local government. Benefits of IT performance management are that a focus on the realization of strategic, All organizations collecting or maintaining information or using or operating information systems on behalf of HHS and/or its OPDIVs and STAFFDIVs are also subject to the stipulations of this policy. The term "performance information" is used as a generic term for non-financial information about government services and activities. Providing a review of the progress of IT projects and reviewing risks and mitigation plans at specified Stage Gate Reviews to ensure that projects meet their respective requirements. Let us look at a customer order process as an example (see Figure 4). It ends when an employee leaves your organization by way of finding a new job or retiring. {5¸ TÎ2(““89°×?Âo;øñèҟšœ50óóPW2ÉrÆ0Ë~WåÐУА š–bÈz>ôó‰"ó LšU´0Ù÷Œ'£…° ->Ü´ø°8Àwƒ,`_Bý.§Ãâiw#s¯œ}­öëêjƒ´ö(Yp}cF¿în9£¯vwŒ«w’ Validating and endorsing the business process models and requirements documentation for their projects. A two-phased Having full accountability for the IT management while mitigating the risk of unintended negative implications on day-to-day program operations per FITARA. Today, with much initial experimentation, continuous performance management practices are being deployed on a wide scale. Structure: HHS IT projects will be managed and implemented in a structured manner, using sound project management practices, and ensuring involvement by business stakeholders and technical experts throughout the project’s life cycle. set forth in DoDI 8500.01, “Cybersecurity,” and DoDI 8510.01, “Risk Management Framework (RMF) for DoD Information Technology (IT)” and their successors. Identifying the business needs and performance measures to be satisfied by the project. Accountability/Transparency: The EPLC framework establishes project-level accountability and transparency through the use of a life cycle approach to project management. Ensuring that project staff and contractors comply with the requirements of this policy for day-to-day management of the project. Flexibility: The EPLC is designed to provide the flexibility needed to adequately manage risk while allowing for differences in development methodology, project size, complexity, scope, duration, and acquisition strategy. Federal Acquisition Certification-Program and Project Manager Program (FAC-P/PM), December 16, 2013. For example, during the last decade the Internet Receiving and logging requests for changes to the EPLC Framework and Artifacts; Reviewing EPLC implementation policies and procedures for each Operating Division (OPDIV); Conducting regular reviews of change requests to the EPLC Framework and Artifacts; Accepting or rejecting the requested changes; Requesting additional information on a change request, if needed; and. Key Processes and Associated KPI—Template. This policy does not supersede any other applicable law or higher level agency directive, or existing labor management agreement in effect as of the effective date of this policy. Conducting periodic audits of EPLC activities across HHS in order to maintain assurance that projects are being managed according to the EPLC methodology. subject of performance management systems, their use in public institutions and how such systems could be supported by information technology to enhance performance and efficiency in public institutions. Over the last five years, organizations have radically changed the way they measure, evaluate, and recognize employee performance. Information Technology Performance Management Measuring IT's Contribution to Mission Results A Case Study of the Applied Information Economics Methodology For an Infrastructure IT Investment September 2001 Conducted The EPLC Policy, together with the EPLC Framework, serves as the authority for EPLC requirements, objectives, responsibilities, and standards for managing all IT projects at HHS. Use of IT Performance Management Framework COBIT health checks are used to determine current state of IT and identify weaknesses in processes and controls COBIT metrics are used to track outcomes and performance of key IT Processes. Conducting Stage Gate Reviews through Critical Partners and defined stakeholders and deciding whether to require additional work to meet exit criteria or to approve advancement of a project to the next life cycle phase of the EPLC. Ensuring that IT projects are technically sound, follow established IT project management practices, and meets the business needs. Divisions of HHS commonly use websites, blog entries, and social media posts to issue communications with regulated parties. Page 1 GAO-04-394G GAO IT Investment Management Framework Preface Investments in information technology (IT) can enrich people’s lives and improve organizational performance. Methodology: Per FITARA, HHS requires incremental and iterative development to be considered first as the preferred methodology to implement all HHS IT projects, as appropriate. Implementing an appropriate level of IT governance that reflects the EPLC framework and requirements for projects under their purview. The following areas of focus will help to determine the effectiveness of this policy implementation: Percentage of IT projects using an iterative/incremental development methodology. A well-known set is the the Information Management Body of Knowledge (IMBOK), which is a framework that breaks down management skills into into six knowledge areas and four process areas. Beth Anne Killoran There are many information management principles. OPDIVs and STAFFDIVs shall use this Policy or may create a more restrictive policy, but not one that is less restrictive, less comprehensive or less compliant with this Department Policy. Performance management is a whole work system that begins when a job is defined as needed. The HHS Project/Program Management Office is responsible for: Establishing a minimum set of core activities and deliverables for all IT projects. This policy applies to all HHS IT projects throughout the life cycle of the project, regardless of development methodology, funding source, and whether the delivered product is owned and operated by HHS or a third party acting on behalf of HHS. This policy also applies to all HHS OPDIVs and STAFFDIVs, as well as all organizations conducting business for and on behalf of HHS OPDIVs and STAFFDIVs through contractual relationships. The aim of the research was to investigate the formation of the information management discipline, propose a framework by which it is presently understood, and test that framework within a particular area of application, namely the provision of scientific and technological information (STI) services. EPLC establishes a project management and accountability environment for HHS IT projects to achieve consistently successful outcomes that maximize alignment with Department-wide and individual OPDIV goals and objectives. A project that uses newer, less proven methods must have approval by the appropriate HHS or OPDIV IT Governance body. The EPLC Policy is being revised in 2016 to incorporate project management elements FITARA. The EPLC framework allows tailoring to accommodate the specific circumstances of each project. Complying with CPIC Policy to ensure alignment of projects with mission priorities prior to proceeding with the project. U.S. Department of Health & Human Services IT performance management can be defined as the area of setting goals, responsibility accounting and monitoring/ analyzing/ governing and improving the performance of IT. Performance Solutions Build capabilities and improve your enterprise performance using: CMMI V2.0 Model Product Suite, CMMI Cybermaturity Platform, Medical Device Discovery Appraisal Program & Data Management Maturity This policy applies to all OPDIV and STAFFDIV employees, contractor personnel, interns, and other non-government employees. This Policy will not be implemented in any recognized bargaining unit until the union has been provided notice of the proposed changes and given an opportunity to fully exercise its representational rights. Implementing the EPLC framework helps ensure the quality of HHS IT products through improved project management processes. Meeting and maintaining the appropriate conditions indicated in their Delegation of Authority Letter per FITARA. All HHS IT projects shall be managed using the HHS EPLC Framework, including life cycle phases, reviews, deliverables, activities, responsibilities, and tailoring, regardless of the specific development methodology used. General Accounting Office, Information Technology Investment Management: A Framework for The importance of performance information and measurement has also been articulated in the Results for Canadians document, issued by Treasury Board in May 2000, entitled “A Management Framework for the Government of Implementing appropriate measures to monitor the implementation and operation of EPLC. Approving a baseline tailoring strategy for each project (as documented in the Project Process Agreement) and requesting IT Governance approval for subsequent changes to the baseline. and organisational constructs, enabling technology and information fail to align. Implementing appropriate improvements to the EPLC framework to facilitate improved project performance and appropriate engagement levels between program managers and IT stakeholders. This policy shall be applied in conjunction with the HHS Enterprise Architecture Policy, the HHS Capital Planning and Investment Control (CPIC) Policy, and the HHS Information Technology (IT) Performance Baseline Management (PBM) Policy. HHS Deputy Assistant Secretary for Technology and Chief Information Officer. Collaboration: Critical Partner and stakeholder functions are performed throughout the life cycle of projects to include timely, effective multi-disciplinary reviews of IT projects. Providing ongoing advice and counsel to the integrated project team. 5U.S. With CEOs and CFOs demanding accountability for the tremendous investment in information technology, IT managers are required to ensure accountability, calculate the return on investment, develop a value-added approach, and make a bottom-line contribution. Reviewing and providing feedback on changes to the EPLC Policy. Please refer to the EPLC Framework Overview Document for specific information about the EPLC. The effective date of this policy is the date it is approved. On a macro level, the CTA The EPLC Policy, together with the EPLC Framework, serves as the authority for EPLC requirements, objectives, responsibilities, and standards for managing all IT projects at HHS. Performance Improvement Lifecycle provides the foundation for sound information and IT management practices, end-to-end governance of IT investments, and alignment of IT … Ensuring effective incremental development principles and practices. The Integrated Planning an… Service metrics measure the performance of the technology that supports the process. In the fields of information technology and systems management, application performance management (APM) is the monitoring and management of performance and availability of software applications. 200 Independence Avenue, S.W. Actively participating throughout the IT project life cycle to ensure the project remains targeted on high priority business needs. An IT Strategy Framework can define strategic IT Content last reviewed on December 7, 2018, U.S. Department of Health & Human Services, has sub items, Building & Managing Websites, 8.5. Providing recommendations for improvement, continuation, termination, and reviewing risks and mitigation plans. The HHS Office of IT Strategy, Policy and Governance (OSPG) is responsible for the development and management of this policy. 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