Audio and video may be out of sync if audio is played from the Sound Bar when a Blu-ray Disc player, cable box, or similar device is connected directly to a TV with an HDMI cable. Basically the Android 9 update has broken audio output on my XG9505. This is one audio accessory that would seriously upgrade your home theater, and therefore earns this coveted award." Do you have a sound bar attached to your tv? I have had them since September 2018 & have had no problems until recently. Place your soundbar near the connected device. Thanks. Sound is cutting out, Disney + I've only tried so far but still having issues been trying Star Wars and they are cutting in and out even during intro. If anyone reading this has found a better solution please reach out. The HT-Z9F doesn’t have any extra speakers for this, but something they call the ‘Vertical Sound Engine’, which uses the existing speakers … Wondering if that could be affecting matters? The sub and rear speakers would cut out constantly. - Techradar Now, when I turn on the TV and soundbar (via my STB remote), there will be sound for a few seconds and then the sound cuts out completely. Before the update audio … In this case, connecting the TV and device via the Sound Bar may resolve the problem. Try a wired connection instead of wireless connection. I have an HT-Z9F sound bar connected to a Sony XBR-65X900F TV. If there is still a problem with the audio, continue to the next step. If connecting the source to the TV corrects the sound issue, service will be needed on the A/V receiver. Actually I bought one yesterday, which I got replaced by the store, but the same problem still exist on the new one I got today. ... got it resolved, for the most part. Issues with XBR65X900F TV and HT-Z9F soundbar. Hello, I'm posting this here as well as contacting Sony support. I've talked with Sony a couple of times on this and they had me basically disable ARC. It still gets caught switching to external speaker ( sound bar). TV [C]. Sony is hoping to solve the first of those problems with its HT-Z9F soundbar, a Dolby Atmos-equipped 3.1 soundbar accompanied by a beefy subwoofer and the option to expand a little bit. ... it reverts to the video playing with no sound. Incorrect example: [A]. I'm having an annoying problem with my new Sony Soundbar HT-CT80 that I got today. "Sony's latest Dolby Atmos soundbar, the Sony HT-Z9F, brings 4K compatibility to a 3.1 channel system with surround sound through either Dolby Atmos or DTS:X. Sound Bar [B]. It’s the HT-Z9F; both recently purchased together from Best Buy. The sound is cutting out, totally random, for like 1-2 seconds. Tried adjusting setting to connection and sound quality no difference, soundbar is wired via Ethernet, 100mbos virgin media so not like Internet would cause any issues. Check the following if the sound cuts out or noise is heard from the subwoofer or rear speaker of your HT-Z9F 3.1ch Dolby Atmos® Soundbar: Don't block the soundbar and the connected device. NOTE: Additional troubleshooting steps are available to troubleshoot instances when the audio, video, or both goes out when using an HDMI connection. OP: My Sony HTZ9F sound bar with wireless sub woofer and rear speakers, a system for which I paid over $1,000, has been virtually unusable for the two years since I bought it. This is obviously an issue with these TVs and the audio randomly cutting out. They are connected via HDMI ARC (which is HDMI-3 on this TV). See the following figure. Most Dolby Atmos soundbars have extra speakers that are angled up to bounce off the ceiling and create sound that is above you. Still one star. The issues are the same with two different soundbars (a Cambridge Audio, and Sony HT-Z9F). Alyssa, can you help me with this issue as well and troubleshoot with me? 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