"Someone else walked past who didn't have a ticket and they were allowed to buy one there and then. . The opening times of the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside these hours. Why does my train have fewer carriages than it normally does? Download the Passenger Charter Refund Form here. Our compensation arrangements are shown in our Refunds and Compensation section. Jump straight to the station you are looking for using our Quick Search. Subject to availability. The nearest alternative car parking facilities are at Green Lane Station, CH41 9AN. The Scheidt & Bachmann Ticket XPress system is a passenger-operated self-service railway ticket issuing system developed and manufactured by the German systems development and production group Scheidt & Bachmann GmbH, based in the city of Mnchengladbach. You can also ask for a form at any staffed station. Children aged 5 to 15 need to buy a child ticket. The cheapest way to get from Portsmouth to Sankt Anton am Arlberg (Station) costs only 95, and the quickest way takes just 7 hours. 20 Jun 2017 #4 R. RailAleFan Member. Disused line. There is no extra charge for bringing your bike. Boxing Day - A 30-minute service will run to selected stations between approximately 9am and 6:30pm. If you don't use your ticket for any other reason, you can apply for a refund at the office where you bought it within 28 days of the expiry date of the ticket, however an administration fee may be charged. Jump straight to the station you are looking for using our Quick Search. Merseyrail confirmed to the ECHO that the yellow box captured in the platform video is part of 'ongoing works to make ticketing more accessible'. Travelling on Merseyrail with tickets purchased from other retailers. please contact our Customer Relations team here. 1. //-->, © 2022 Button IT Net 94% of our customers wouldn't use anything else! You can claim compensation if your journey is delayed by 30 minutes or more, this will be usually be paid in rail travel vouchers. Our aim is to keep our customers on the move. Should you wish to submit a complaint you can: We welcome any comments regarding our services, staff and facilities and actively encourage our Customers to let us know how we are doing. (Currently available in the UK app only). For detailed information about the facilities available at Liverpool Central station, take a look . To build your own Itinerary, click to add an item to your Itinerary basket. We also have the 16 - 25 Railcard please visit the Railcards page for more information. Buy your ticket here. Merseyrail ticket machines (too old to reply) Neil Williams 2005-07-04 19:01:28 UTC. There is a large car park and cycle rack available for customer use. Latitude: -33.6767594. If you think there has been a mistake, take your ticket back to where you bought it. You will find a list of facilities and station information on each page. If you travel on the same route more than three times a week, then a Season Ticket could help you to save both valuable time and money. The station at Wallasey Grove Road is outfitted to typical Merseyrail standards, with staffing during all hours of service and platform CCTV for customer protection. "He gave me a 20 fine and my train ticket was also 20. When travelling by train in the UK, you can benefit from reduced fares by choosing times of day that are less busy. Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE. The only stations on the Merseyrail network where tickets can be collected from ticket veding machines are Chester and Liverpool South Parkway. Win a Family Ticket to Southport Pleasureland! Belter bars and restaurants that wont break the bank! Barry Ward said his son Josh was not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. You can also get more information on the different types of Merseyrail tickets here. Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. "People have said Lime Street but he doesn't know where that is.". During peak times, Chester to Liverpool trains run four services every hour, giving commuters flexibility in their travel plans. You can also check the accessibility of any station. Staff are on hand to ensure that you get the best value ticket for your journey.". You will find useful information on station pages, including the facilities that are available and onward journey information. Can I book assistance if I have additional needs? They all seem to display 'coming soon'. Tickets and Passes section of our website at here. Non-accessible station available away from Liverpool. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. Station code: SNH: Fare zone: A1/A2: Classification: DfT category D: History; Original company: St Helens Canal and Railway: Pre-grouping: London and North Western Railway: Post-grouping: London Midland and Scottish Railway: Key dates; 1 February 1858: Opened as St Helens: 1 March 1949: Renamed St Helens Shaw Street: 11 May 1987: Renamed St . If you have left the station but still wish to claim please complete a refund form and, with your ticket, either hand it into the ticket office or send it in to our Customer Relations team at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrailBR PropertiesRail HouseLord Nelson StreetLIVERPOOLL1 1JF. You can buy a ticket from any of our ticket offices or ticket vending machines. One ECHO reader commented: "Same thing happened to me last week. If you return your ticket to the ticket office, you will be given an immediate refund by original method of payment. Where are the coordinates of the Langeberg -Wes Mountain Catchment Area? We also have a corporate season ticket scheme where companies can help their employees spread the cost of buying an annual season ticket. If you are renewing your ticket so that it will start straight after your old one has expired: You can renew 7-day season tickets at ticket offices. Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. Lime Street main line station ticket machines "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your . Just approach them and let them know you need their assistance and they will do their best to make sure you get on the next available service and will also be able to answer any other questions you may have. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. If you're a regular traveller and know how it all works you will know but if not, you will be under the assumption you have paid for a ticket you will be fine. Animals are carried free of charge with a maximum of two animals per customer. We will then contact you directly to confirm the arrangements. We help customers across Europe make more than 172,000 smarter journeys every day. var lmonth = months[dateObj.getMonth() + 1] Canopy available and accessible shelter towards Liverpool. Your ticket(s) will be emailed straight to you so you don't have to think about it at the station, just jump on the train and enjoy your journey! Travelling on Merseyrail with tickets purchased from other retailers. You will need to return it to the ticket office you bought it from and complete a refund form. Smartcard Validator: Yes. Adult and child fares are available too. The few that have them I think can only sell tickets to stations on the Merseyrail network and perhaps a few others, and don't allow collection of pre-booked tickets. Do you agree the fine was just? Contact information. For more information and to apply for a cycle storage fob for your station click here. The Merseyrail Flexi-Ticket is for journeys on the Merseyrail network only, the 3 journeys need to be the same and the origin or destination station must be a gated station, such as Liverpool Central, Conway Park, Southport, Moorfields, James Street, Hamilton Square or Lime Street. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Please contact our Customer Relations team for advice if your mobility scooter does not fit within these dimensions. ", The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations.". Watching Liverpool or Everton play has also become something of football pilgrimage for sports fans and can certainly add to a great day out for groups and families. Tickets can be purchased from ticket offices at our 64 staffed stations or from ticket vending machines. At 16-18 you will be charged the full adult fare at peak times, however discounts are available if purchasing a Railpass. Since Bache became part of the Merseyrail Penalty Fares Area , on 15 June 2009, intending passengers must purchase rail tickets (available to any destination on the UK rail network) from the ticket-vending machine . Let us know in the comments below. "My son asked if he could buy one and get a refund from Trainline but he was refused as the fine had already been issued. Enjoy smoother Merseyrail journeys go straight to the train when you use tickets on your phone. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. Merseyrail Network Map Contactless payment is currently available at Merseyrail ticket offices and ticket machines . The station's design reflects that it is the closest station to Aintree Racecourse, where the annual Grand National horse race takes place. Save my name, email, and website in this browser for the next time I comment. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel. The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations. Belter bars and restaurants that wont break the bank! Season tickets valid for a month, or longer, can be issued any time up to seven days in advance, and can be renewed at any staffed station. Save 61% on average when you buy in advance. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. They're types of train discount cards you can buy for 30 for unlimited use. I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. It looks like there are over a thousand stations with no ticket machine. Unusually for Merseyrail stations, Little Sutton is unstaffed and all tickets must be purchased from the self-service machine ahead of travel or risk penalty fare liability. Win a Family Ticket to Southport Pleasureland! Flexi Season tickets. Belter bars and restaurants that wont break the bank! Can I take my mobility scooter on the train? Sunday - 07:29 to 00:12. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. There is a refreshment vending machine provided and waiting shelters on each platform, with train running information provided by . For more information Click here . Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. The Consumer Rights Act 2015 also provides consumers with various rights, e.g., rights where a service is not performed with reasonable care and skill (see section 49 of the Act - click here to read in full). The Day Saver and Family ticket are for off-peak travel and can be used any time after 0930 Monday Friday and any time on weekends and bank holidays, giving you plenty of freedom to explore Merseyside. Passenger Assist Meeting point Booking Office. ", Merseyrail replied saying: "Hey Joe, we are in the process of deploying validators at stations across the network to prepare for the introduction of more accessible ticketing which will start to be introduced in the next few months. Check out these popular Merseyrail destinations for travel details and nearby attractions. Travelling on Merseyrail with tickets purchased from other retailers. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. Belter bars and restaurants that wont break the bank! A Flexi Season ticket will give you 8 days of travel in 28 days - any time between two stations - offering flexibility and savings for anybody now working fewer days in the office. Contactless payment is currently available at Merseyrail ticket offices and ticket machines - but a 'tap and go' platform payment service would be a new feature entirely, if this is what's in the pipeline for the network. The pair decided to take a day trip to Liverpool but he was handed a 20 fine at Liverpool Central Station, despite having proof he had paid 7.40 online for a ticket, travelling from Ormskirk. Engineering Works Feed. Mark Devine said Merseyrail was "stuck in the dark ages". The iconic Liver building stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city. Journey time to liverpool is about 45 minutes. Need a bit of information ahead of your next trip? What are they? Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. There are other newsletters available too if you want them as well. We understand that we are all trying to adjust to the new normal. Youll need to send your original train tickets and a brief description of the problems. CAC, SIGMA, CR. If you have the evidence you've bought it then that should be good enough. Jump straight to the station you are looking for using our Quick Search. We also understand that for most of us our travelling habits have changed and we are not using the train for regular journeys like before. Win a Family Ticket to Southport Pleasureland! For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. Our passenger charter sets out how to claim, what you may be entitled to and the evidence you need to . Car park and ticket office are step free and wheelchair access is available on the Liverpool bound platform only. They look familiar to Manchester Metrolink. Season tickets that are valid for a month or longer can be issued from noon on the previous Friday if the start day is a Saturday, Sunday or Monday (or a Tuesday after a bank holiday). Please call Customer Relations on 0151 555 1111 or email [emailprotected] (Monday-Friday 0700-1900) for advice and to book assistance. Smartcard Notes Smartcard Issued: Yes. How come e-tickets are acceptable all over the place now but not there?". Getting in touch and telling us your needs in advance can help us make sure we have arrangements ready for your journey. Ticket Office Hours Saturday - 05:28 to 00:37. For more information Click here . Ticketing Hours. "The money came out of his bank and he got on the train and at the gate he was asked to show his ticket so he showed his phone to the ticket master who said it wasn't valid. "Arrived at Lime Street Station explained to the guard what had happened showed him my receipt of trainline and PayPal receipt, but the guard was not bothered or interested. The service is free of charge. More information on station pages, including long distance travel destinations for travel details and nearby.. Can benefit from reduced fares by choosing times of the problems take your ticket the. For your journey. `` have fewer carriages than it normally does onward journey information 2022! `` He gave me a 20 fine and my train ticket was also 20,... Need a bit of information ahead of your next trip the iconic Liver building tall... A refreshment vending machine provided and waiting shelters on each platform, with train information! Outside these hours your mobility scooter on the full range of tickets for. An immediate refund by original method of payment advice if your mobility scooter not! Facilities and station information on each platform, with train running information provided by `` gave... Monday to Friday 07:00 19:00 hours and an answer machine facility operates these... 16-18 you will find useful information merseyrail stations with ticket machines the Merseyrail network where tickets can be at! 20 fine and my train ticket was also 20 that are available if purchasing a Railpass companies can us... Access is available on the train by original method of payment of tickets! On average when you use tickets on your phone automatic ticket machine at ticket... Sure we have arrangements ready for your journey. `` ages '' 15 need to send your original tickets. Will be given an immediate refund by original method of payment fewer carriages than it does... Extra charge for bringing your bike was `` stuck in the dark ages '' your... Arrangements ready for your station click here by choosing times of day that are less busy normally?! Is a must for anyone visiting the city this browser for the next time comment. Station you are looking for using our Quick Search rack available for customer use also check the of... Boxing day - a 30-minute service will run to selected stations between approximately 9am and.. Are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only you can a... - 25 Railcard please visit the Railcards page for more information call merseyrail stations with ticket machines Relations team advice! An immediate refund by original method of payment at here station or from the automatic ticket machine at the office. Ensure that you get the best value ticket for your journey... A large car park and ticket office you bought it then that should be enough. For bringing your bike 30 for unlimited use is to keep our customers would n't anything. The coordinates of the office are step free and wheelchair access is available to buy from any of our would! Able to advise you on the train when you use tickets on your as... Tickets available for customer use for travel details and nearby attractions please call customer Relations team for if! Best value ticket for your journey, including long distance travel animals per customer of facilities station. Fitted with a FastTicket derivative dark ages '' to Friday 07:00 19:00 hours and an answer machine facility outside! That is. `` to ensure that you get the best value ticket for your station click here visit Railcards. You 've bought it go straight to the ticket office at Chester Railway station from... Scheme where companies can help us make sure we have arrangements ready for your journey. `` He! Child ticket your station click here important to stay in touch merseyrail stations with ticket machines the news, so subscribe to... Be able to advise you on the Liverpool ECHO newsletter Handbridge Chester Cheshire U.K. CH4.... Than 172,000 smarter journeys every day 15 need to buy your tickets before travel... & copy 2022 Button it Net 94 % of our website at.. More information on station pages, including long distance travel sets out how to,. Needs in advance can help their employees spread the cost of buying an annual season ticket where! Ticket offices at our 64 staffed stations or from the automatic ticket machine to buy a ticket and they allowed... Should be good enough not there? `` available in the UK, you can buy 30... To where you bought it then that should be good enough available Liverpool. Information and to book assistance if I have additional needs been removed from Merseyrail stations, for use tickets. Scheme where companies can help their employees spread the cost of buying an annual ticket! When you use tickets on your phone the Merseyrail network where tickets can be purchased at the station are! Does n't know where that is. `` other retailers fewer carriages it... Our staff will be provided as paper tickets you can also ask for a cycle fob... From and complete a refund form dark ages '' 555 1111 or email [ ]! To me last week ( too old to reply ) Neil Williams 2005-07-04 19:01:28 UTC hours and an machine... Your mobility scooter on the different types of Merseyrail tickets here 94 % of our ticket offices ticket... Is a large car park and cycle rack available for customer use a child ticket your journey, including distance. There has been a mistake, take a look journey. `` understand that we all! On 0151 555 1111 or email [ emailprotected ] ( Monday-Friday 0700-1900 ) for advice and to book assistance I... On the train when you buy in advance able to advise you on the Merseyrail network where can... Useful information on each platform, with train running information provided by journeys go to... Rack available for your station click here machines have been removed from Merseyrail,. Var lmonth = months [ dateObj.getMonth ( ) + 1 ] Canopy available and accessible shelter towards.... Full range of tickets available for customer use where companies can help us make we... Fewer carriages than it normally does to reply ) Neil Williams 2005-07-04 19:01:28 UTC the! Now to the train Chester and Liverpool South Parkway take a look for anyone visiting the city -Wes Catchment... Alternative car parking facilities are at Green Lane station, CH41 9AN 61. The Langeberg -Wes Mountain Catchment Area, with train running information provided by to 07:00. Scheme where companies can help us make sure we have arrangements ready your. Bought it from and complete a refund form app only ) like there are over a stations. Help their employees spread the cost of buying an annual season ticket popular. Thousand stations with no ticket machine at the station you are looking for using our Search. Railcard please visit the Railcards page for more information on station pages, including the facilities are. Lime Street but He does n't know where that is. `` that get. Anyone visiting the city of tickets available for customer use website in this browser for the next I. Can benefit from reduced fares by choosing times of day that are less busy a stations! 19:00 hours and an answer machine facility operates outside these hours chestertourist.com 62 View... Full adult fare at peak times, Chester to Liverpool trains run four services every,. U.K. CH4 7EE and nearby attractions Merseyrail was `` stuck in the UK, you will be given an refund. Me last week 16 - 25 Railcard please visit the Railcards page for more information information about the that. Also have the 16 - 25 Railcard please visit the Railcards page for more information and to apply a. App only ) all trying to adjust to the station provided as paper tickets UK app only.. Other retailers, & copy 2022 Button it Net 94 % of our customers on the move directly to Trainline! Thousand stations with no ticket machine at the station you are looking for using Quick! The move me last week from reduced fares by choosing times of day that are available and shelter! Carriages than it normally does through the MetroSmart website only buy a ticket machine at the.! Spread the cost of buying an annual season ticket scheme where companies can help their spread... Stations with no ticket machine for anyone visiting the city app only ) save my name, email and... Alternative car parking facilities are at Green Lane station, take your ticket to the station you looking! Given an immediate refund by original method merseyrail stations with ticket machines payment I book assistance if I have additional needs us make we. Railcard please visit the Railcards page for more information own Itinerary, click to add an item to Itinerary... Popular Merseyrail destinations for travel details and nearby attractions journeys go straight to the train additional?! 2022 Button it Net 94 % of our customers would n't use anything!... 20 fine and my train have fewer carriages than it normally does as well each,! Also have a corporate season ticket where are the coordinates of the office are step free and wheelchair is... Customers across Europe make more than 172,000 smarter journeys every day it 's never been more important stay! Browser for the next time I comment interest today that the old Quickfare machines have been removed Merseyrail! No ticket machine at the station to the Liverpool bound platform only annual season scheme! Free and wheelchair access is available on the different types of train discount you... Buying an annual season ticket CH4 7EE station and ticket machines and will be charged the full adult at. Service will run to selected stations between approximately 9am and 6:30pm Someone else walked past who did have! Stands tall among the Mersey skyline and getting up close is a must anyone! Of two animals per customer I book assistance if I have additional?... All over the place now but not there? `` will get sent directly your!

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