is there anything more I can do? Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. That means that there is no possibility to transfer it to your own credit/debit card. Refund after cancelling/rescheduling the flight by AirAsia Air Asia had endured the impact from the high and increasing fuel costs for these years. They say, 6 months. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. Desired outcome: AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Payment failure but credit card was charged. Claim it and get a lot of features. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. Now AirAsia don't have a call center or a number you can dial and speak to a human. Departure scheduled 27th March, 2020. 1 / 10 +[protected]. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. Tap on the floating AVA button on the lower right corner of your screen. Check out airasia.com and get only the best deals today! Today, we received an email from AirAsia X on the flight cancellation and no refund issue. Wala kasing makausap na totoong tao laging si AVA haha. However, I still havent received my money as of now. Hi, i already requested the full refund last month. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. I feel sad that we are so much troubled by the unexpected action by the airline. How long before you will get the full refund? walang kwenta!!! . Read the full terms here: Terms of Use and Privacy Policy, CONTACT US Trust Pilot review site rates all major companies. We can't be held responsible for any untoward incident due to participation in this site. They have not refunded my 2020 cancelled flight. Hi, were you able to get your refund? Yosh has won 3 Philippine Blog Awards and a Palanca Award . So sad. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. I am very close to reaching out to the legal authorities regarding this case. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. We . ticket is in progress. Or is the status still in process? Given the sheer volume, this is no mean feat. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! Looking for answer as well. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. This blog is designed and arranged by Happtone.com. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, They closed all my cases submited towards D553WQ. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. They do not want to honor their policy when I bought my ticket. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. they dont intend to refund thats why its hard to contact them . The fare, surcharges, taxes, and terminal fees will be refunded to you. No progress and cant even hold a person who can give a solid answer. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. We requested Feb 2019. hi! I DONT WANT THAT. No grace period or leniency for honest mistake? Yosh Dimen is a full-time travel blogger. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Very frustrated. Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. Unable to get refund or credit for COVID-19 national travel restriction. Update: Refunds take a lot longer these past several months. not to mention the phone helplineLolno one works for the service departmentseriously. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? We were given options and we chose a full refund. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. Tired of all their BS. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for WHICH IS BETTER: Exchange Money or Use ATM Abroad? We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Any of these may not be reproduced on another blog/website without the author's expressed written consent. "The problem child is AAX and while air . All flights were since cancelled due to Covid-19 and a full refund requested. Thus our first payment of rs.13,157/- is due for refund. Its been 8 months since I request a refund for a cancelled flight in June 2020. Same reply all over again stating that Refund is in Process. i pestered airasia on twitter every other week/month for my refund. Chat BO is not able to help because return flight had reservation changes ( same PNR). Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. I havent received my refund yet. :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). 1. Its taking them too long to process refund. Return 29th March, 2020. Enclosed herewith the photo to proved the damage luggage. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Just after 2 days, i recieved an email stating that they have successfully approved my request. And so i requested for a refund. should not pay AA / or reclaim the money from them. AirAsia X is facing severe liquidity constraints. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. We ask them politely to consider but he gave us hard time. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. From 1st March, AirAsia still offers Penang to Kuching flights with a . But seeing the horror stories here highly discourages me from proceeding! Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. Airasia did not refund my money after they cancelled my flight. So, nganga na lang? They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. You cannot just up and suggest the cancellation of flight tickets. Despite of my flight delay, very sad to inform you that my luggage has been broken. Halos lahat ng flight starting March ay eligible for refund. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. I want my 5 luggage tomorrow morning in KLIA2 airport. 2 Euphoric_Mist_613 1 yr. ago Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. Thank you. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. Please assist to check my credit refund air aisa is suddenly disappear, what happ. And i must say talking to that AVA is absolutely useless . Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). And I laff at those buy unlimited pass rm 499. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko Is there any way that i could transfer it to my Debit Card? There is no flight reschedule refund option. On the next menu, choose AIRASIA NEW REFUND REQUEST. I just want to ask an update regarding your case cause I have the same problem as yours. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. Check out airasia.com and get only the best deals today! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Desired outcome: There were around 59 baggage that still in chennai. Very bad service. Shameless bastards . The 3months cover that they have emailed was not applied in their system. Air Asia has been encountered the high fuel cost problems for these years. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. I can communicate in English and Mandarin well. Hi Iyanna! Desired outcome: After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. hope you get your refund soon! While waiting, follow us on these channels. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . #FOOD AirAsia Food : Singapore - No grace period or leniency for honest mistake? What should I do? I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. But they never gave the refunds. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. Omg same here and then they closed mine! But before anything else, it is important to highlight that not all bookings are refundable. Air Asia Cancellation Policy. Desired outcome: Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. Your email address will not be published. Ive been following up 20 times and Im so tired of it. My flight was cancel also. Ayaw lang nila mag refund and its the WORST airline. I got credit refund from Airasia for flight cancellation for year 2020. Were travelling with my mom who had a heart surgery. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. I did the same thing as instructed ng AirAsia at ng advice nyo dito. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. Since AA have not delivered the service/product that they sold you, the CCco. its very disappointing about air asia . We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. Change to correct airport. Unable to reach anyone Desired outcome: Refund needed. However, 10 months is ridiculous. However, this also led to some unfortunate consequences to its customers. Air asia are impossible to contact in any way. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. thanks in adv.! When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. my case is in progress since March 1st: I have been almost 2 years trying to get any money back in my bank from them. Read the reminders that AVA will share. To make it sure i put my self as emergency contact person. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. They probably never wanted to actually refund it. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. - NSTP file pic. 1.Confirmation:P52CQM 0 Kunden folgen diesem. Hence we requested for refund back to credit car. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. Two years later, she says she is still waiting for her money back. I purchased tickets January 2019 from Manila to Cebu and back. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. Related reading. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander.

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