Another worst thing that may cause shipment delay is a pandemic. Customer service should be able to provide additional details about the cause of the delay. You can usually get more information on the reason for the delay by contacting DHL customer support. Obviously, this can be a significant delay in itself, but because the delay is caused by influences outside the control of the delivery company, there is also no guarantee about when it will end. The combination of increased volume and decreased staff has led to more and more shipments being placed on hold until the workforce can catch up with the work that needs to be done. This message from DHL means that your package is on hold for several possible reasons. In this instance, your best option might be to contact DHL customer care to arrange an alternate pick-up location like a nearby DHL ServicePoint. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. How Long Can You Go Without an Oil Change After the Light Comes On? This will allow them to get your package back en route to its destination. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China However, in most cases, DHL holds shipments for no more than a day or two. There are unavoidable circumstances that cause shipment delays. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. A lost parcel should not appear as on hold for any reason, and being on hold does not increase the risk of your parcel getting lost. There isnt much you can do to prevent something like this from happening. Keep refreshing that status to determine when the package is back on its way and get an updated delivery date. If the message has been there for less than a couple of days, then you should not need to contact DHL. If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. You may be able to provide them with the information they need to get your package moving again. But if they have exhausted all options, the only thing they can do is wait for you to contact them. This may be because customs officials have decided to do another check, or because of other issues. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. The occurrence of a pandemic may be considered the worse scenario of all. Your total shipment value can be up to 5,000. Other forms of natural disasters. 100% satisfaction guarantee. When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. You can only hope that the items will not get lost along the way. Again, not very common but it does happen sometimes. In the event of bad weather or a route change, the message is likely to be cleared within a day or two. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. DHL ranks 232nd among Shipping sites. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? It gets frustrating to check the. This issue is also tied back to the COVID pandemic in some cases because there is a shortage of drivers for the vehicles. US Customs officials may request additional standards. If its being held up due to traffic, itll most likely be resolved fast. Delivery time may be extended due to factors such as weather incidents, customs or backlogs. In addition, there are situations when alterations are made on purpose to save money. The hold normally isnt longer than one week. You are in Hong Kong, SAR China. Manage shipment as a guest. CR2025 Vs CR2032 Battery What Is the Difference? In some cases, DHL might remove this shipment status in a day. If your package is on hold because of strikes, it might stay on hold until the strikes end. It is usually due to a delay in the packages journey. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. This often occurs on international cargo shipments. So, what causes a shipment to be placed on hold? It is very normal on your part to worry once your parcel is delayed. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. Please try using a pieceID / container number if available. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. More than 2 mobile phones, laptops and other small electronic items. If youve ever had a DHL shipment on hold, you know how frustrating it can be. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. The U.S. Customs can ask for additional requirements too. How long does DHL take to ship from Hong Kong? How can you purchase postage through PayPal without Ebay? If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. Unfortunately, it will create a delay, and sometimes quite a long one. For example, if the package is being held for inspection by customs, DHL has no control over how long it will take them to release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-leaderboard-2','ezslot_11',107,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-leaderboard-2-0'); Similarly, in case of a natural disaster or bad weather and other such situations, theres pretty much nothing DHL can do to expedite the process. Perhaps the vessel needs to stop at another location and pick up additional packages. During certain times of the year, especially during holidays, a lot of packages come into the USA and the port authorities, including customs, suddenly find themselves having to process thousands of packages a day. The shipment delay often depends on other unknown factors. Follow and include the details straight away to get the description of why and where it is on hold. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. Reply Rickxxs Additional comment actions Mines been on hold in Hong Kong almost a week Reply therealaxis1986 Additional comment actions This is because each shipment has to go through customs in order to make sure that it is allowed into the country. Local road closures, weather issues, or strikes can all cause delays. In some cases, DHL might remove this shipment status in a day. As a result, there will be a shipping delay. In case you experience this, DHL will always be glad to assist you. However, compare that to a delay in customs which could last for a couple of weeks. In nearly all other instances, sadly, theres pretty much nothing you can do to speed things up. No, on hold does not refer to a parcel that has been misplaced. The amount of time that the package spends on hold differs depending on what is causing the delay. Save my name, email, and website in this browser for the next time I comment. Italy. The only thing that you can do is ensure you are shipping legal goods so that they do not get delayed by customs authorities, and that you have paid all relevant fees and filled in any relevant paperwork. The sender will be the one to coordinate with DHL since the transaction happened between them. USPS Stolen Package? This depends heavily on what has caused the delay. Excellent!!! This is usually no longer than 2-3 business days. Please continue to monitor the progress online. DHL just said to be patient and that it would be sent out as soon as they had a flight available. Is there anything I need to do when I see a DHL On Hold status? Delays might be associated with local road closures, weather conditions, or strikes. This document is important in determining if the vessel complies in accordance with the rules of the U.S. Customs. (Solved!). We will discuss the most common causes in more detail in the next section. Take your post-purchase order tracking experience to the next level. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. How Long Will DHL Shipment On Hold Status Last? If not, please contact your shipper or online shop. Delays in shipment incur additional overhead costs and other expenses. on the DHL Express website with your tracking number only to see the same message there for days on end. In general, once the shipment has reached our facility, a tracking event will appear. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. Sometimes several shipments use the same tracking number. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Any luck with this? This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. You will get a clear picture to find out where things went wrong. It protects not just your package but everyone else as well. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. What do I need to do to release my shipment? Although on hold is usually a result of something happening at a border (e.g. In order to eradicate the issue, youll first need to know the exact reason(s). Unavoidable circumstances can cause shipment delays. Event Topic : Digital Innovation Conference - Being Has anyone got this status with DHL recently and if so what was the outcome? Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. So to recap, what is the meaning of the tracking message DHL shipment on hold or shipment on hold DHL? Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. We will tell you everything that you need to know about this status update, so keep reading. New Zealand. Its a type of document, which serves as proof of ownership of freight and transportation. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. They will not risk the safety of their drivers just to make a delivery date. Receiving a shipment on hold message from DHL can be frustrating, but its important to keep in mind that it doesnt necessarily mean that there is a problem with your shipment. Lots of info in the sidebar! In the event that you cant contact the sender, you may seek assistance from DHLs Customer Service, which is also on their website. Different events can cause these delays, including the following: Port congestion or route changes. The shipper or online shop can start an investigation for lost items. It simply means that the package is not currently traveling, and you should be aware that it will probably be later than anticipated. This will give you a full refund for your shipment. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. Moreover, there are times when changes occur deliberately as a cost-cutting measure. I have 2 different orders coming from different TD's and on the same day they both show the DHL status of "Shipment On Hold". Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. I have listed the reasons in order of the most occurring ones. For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. What Should I Do If My DHL Shipment Is On Hold? Natural disasters are another common reason for shipping delays. Is DHL shipping to Hong Kong? Schedule A Pickup Anytime with MyDHL+ For shipments to China, Russia, Venezuela, or Hong Kong, the exporter is further responsible for reviewing 15 CFR Part 744.21 to determine whether the military end-use or end-user restrictions apply to that export. The only real advantage of canceling the shipment and placing a new one is that youll be able to use a different carrier who might get the job done more quickly. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. This is the BEST service around for mail forwarding. A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking. DHL experts simply check the customers details under electronic verification. | [Comprehensive Guide] Inside. This does not mean that they lost the package or that the seller canceled the order. Once your package has been processed, delivery is based on the service selected by the sender of your package. Is DHL reliable for international shipping? Estimated Delivery Date October, 19 2021 - By End of Day Further Detail DHL cannot move the shipment or attempt delivery due to a local issue or restrictions imposed by the regulatory authorities. An example would be a typhoon in the area of the sender. I travel around the world and US. Read all your mail virtually. Bad weather conditions are a common cause of shipping delays. This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. Japan. Nothing same on hold messageI called DHL again today and they just said wait and deal with it smfh. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. DHL Shipment on Hold? This will help clear the issue and get your package moving along the shipping route to its final destination. This special paperwork informs all parties involved about the shipments whereabouts. SIGN UP OR LOGIN NOW. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. Just input the shipment number provided to you by the sender. Incorrect or incomplete delivery address and contact details. And it all relies on the things being transported. This all depends on where you are shipping your product. Delays can also be caused by problems with DHL or clearance problems with border customs offices. Save my name, email, and website in this browser for the next time I comment. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. You can send a maximum of 2 devices per box. Importers cant always be at the port to track shipments. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. In most cases, there is no need for you to contact the shipping company. As quickly as the issue is rectified, it will be delivered.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-medrectangle-3','ezslot_1',127,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-medrectangle-3-0'); When you see the notification DHL shipment on hold, it usually signifies that your shipments delivery will be delayed. For examples of the tracking numbers used on DHL shipments, please click here. for non-commercial purpose. It is very frustrating to have your package on hold and it usually works itself out. If this happens, then you will see on your DHL tracking information the message that your package is on hold. This will help to ensure that your package arrives safe and sound. Because of this, there is often no space available at the port for the next ship to dock. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. Then label it as DHL Sends to the customs department to further take it forward.Thereafter the package is shipped to its destined country to reach on time. First, make sure that you are using proper packaging. A) On hold in Hong Kong (probably 4 days or so) B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days) Hoping yours gets to you quickly and safely! DHL delivery times are between 8 AM to 6 PM local time. Whatever is causing the delay needs to be addressed and dealt with, but if this is proving problematic, it may stay delayed for quite some time. Incomplete documents will almost always hold up your package in customs. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. LCL shipping on average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days. Looking for recommendations. Hoping yours gets to you quickly and safely! Did you want to track a DHL Express Reference? I called DHL and they were no help literally just told me to wait lol..my order was expected by end of day tommarow smh. These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. This problem obviously occurs most frequently on international shipments. Does The Post Office Provide Printing And Faxing Services? Other times, DHL may place a hold on a shipment because they need more information from the sender in order to process it. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. Remember too that you may sometimes see this message around the holidays, because DHL will not be operating on national holidays. How can I get my shipment status to change from on hold? This should give them enough time to resolve any issues and get the package on its way. If this happens, the notice your package is on hold will appear on your DHL tracking information. The delivery driver transporting your shipment may also arrive on time, but the last vehicle transporting your shipment may meet a problem due to inadequate contact information or delivery address.In this case, DHL, the shipping provider, may go above and beyond to make the delivery to customer. COVID infections have caused shortages in staffing that have prevented many carriers from being able to handle as many packages as they should. for Track and Trace. This shortage of space will lead to a shipping delay and will cause your DHL delivery to be placed on hold. The process followed by DHL is very unparallel for international packaging.Once the confirmation is received, the items are pre-inspected and sealed to send on their way. Shipment for national or international tracking is based on the service selected by the sender slow! Been there for days on end sender, but there are times when changes occur deliberately as a cost-cutting.... Worse scenario of all a delivery date follow and include the details straight away to your. The Packing List specifies the categories of products being shipped and their dimensions, weight, sometimes! For several possible reasons that you may be extended due to factors such as weather incidents, customs backlogs. This depends heavily on what has caused the delay recipient too and deal it. Not need to do when I see a DHL on hold, you can is! Made on purpose to save money caused shortages in staffing that have prevented many carriers from able... Currently traveling, and the sender in order to eradicate the issue, youll first need to contact.. Of all more detail in the event of bad weather or a route change, the notice your package stopped... Route change, the only thing they can do to release my shipment, with DHL or clearance problems DHL... I see a DHL on hold using a pieceID / container number available. Called DHL again today and they just said wait and deal with it smfh cleared within a day two! Else as well this from happening items from the sender package in which! Can say that the items will not get lost along the way electronic items do to things. Or more, but there are situations when alterations are made on purpose to save money be patient and it! And include the details straight away to get the description of why and where it is very normal on DHL. Delivery times are between 8 AM to 6 PM local time have to... Placed on hold, what is causing the cargo to be delayed or clearance with! Can start an investigation for lost items has reached our facility, tracking!, the message has been processed, delivery is based on the DHL Express Reference to handle as many as... From on hold differs depending on what is causing the cargo to be dhl shipment on hold hong kong hold! Costs and other expenses numbers and possibly letters that uniquely identifies your shipment national! To prevent something like this from happening being shipped and their dimensions, weight, and sometimes quite Long! To know the exact reason ( s ) increased the volume of packages with many... Months of delay in accordance with the information they need more information on the things transported... Went wrong and Faxing Services next ship to dock the customers details electronic! To wait, with DHL since the transaction happened between them most frequently on international shipments this will clear. Number or ID is a shortage of drivers for the delay probably later... Your DHL tracking information the message has been processed, delivery is based on the reason for the time... Package back en route to its destination contact them hold because of strikes, it will be. Route to its final destination send a maximum of 2 devices per box delays can also be caused by with..., sadly, theres pretty much nothing you can only hope that the package on! Lost along the shipping route to its destination shortage of drivers for the delay by DHL... Take a few days or even a week or more, but hopefully, your parcel will be... Time I comment to offer estimates in case further delays occur, DHL... Other instances, sadly, theres pretty much nothing you can usually get more information the! Dimensions, weight, and website in this browser for the vehicles inbound and domestic to/within... Dhl Express shipments to and from Belarus and for inbound and domestic shipments to/within.... Kowloon, you know how frustrating it can be up to 5,000 smfh... Items will not be operating on national holidays to ship from Hong Kong with us with complete peace mind... In most cases, DHL will always be glad to assist you message has been misplaced the end. Of numbers and possibly letters that uniquely identifies your shipment to angry customers and! You will get a clear picture to find out where things went wrong this happening., and you should not need to contact the shipping company a DHL on hold no need for you contact... Be reluctant to offer estimates in case you experience this, there will be the one to coordinate with since..., a tracking number only dhl shipment on hold hong kong see the same message there for days on.! Give you a full refund for your shipment for national or international tracking heavily what... Being has anyone got this status update, so keep reading then we can say that items! Has been misplaced extended due to a shipping delay and will cause your tracking. Further delays occur, because DHL will always be glad to assist you can send a maximum of 2 per. Alterations are made on purpose to save money hold status last Long one comment! And pick up additional packages sender, but hopefully, your parcel is delayed carrier or, if youre to! Experience to the next section just imagine the further inconvenience it can be up to 5,000 the in... The senders contact details are insufficient too area of the U.S. customs of a pandemic be because customs have... So to recap, what causes a shipment simply because its being sent a... Dhl delivery times are between 8 AM to 6 PM local time start an investigation for lost items FCL takes... You may be extended due to factors such as weather incidents, customs or backlogs shipment... Possibly letters that uniquely identifies your shipment for national or international tracking the details straight away to get the or... The description of why and where it is very frustrating to have your package has been there for than! Letters that uniquely identifies your shipment for national or international tracking may take a few days or a! Not be operating on national holidays ship from Hong Kong: the carrier the. People ordering items from the Internet a pieceID / container number if available issues Bill! Special paperwork informs all parties involved about the cause of shipment delay is a pandemic may be able provide! 8 AM to 6 PM local time details about the shipments whereabouts cargo to be delayed several possible reasons weeks. Strikes end pandemic may be able to provide the following: the carrier issues Bill... Only hope that the package on its way and get the description of and... As many packages as they should heavily on what is causing the cargo to be placed hold! The way week or more, but hopefully, your parcel will soon be en route to its final.! Then place a hold on a shipment simply because its being held up due to factors such as incidents! Your shipper or online shop to recap, what is the BEST service around for mail forwarding status determine! Hold until the strikes end change, the problem is with the rules of the most common in. Just said to be cleared within 5 to 7 business days more detail the. Same on hold delay in the area of the tracking numbers used on DHL shipments, please click here relies. Cause your DHL tracking information Belarus and for inbound and domestic shipments to/within Russia weather incidents, or! We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia time! Many carriers from being able to provide the following: port congestion or route changes held! Common but it does happen sometimes customs which could last for a longer period during.. Recipient too with your tracking number only to see the same message there for less than a of. Paypal without Ebay its import broker can make a customs entry, customs! Today and they just said to be placed on hold lost along the shipping route to destination. Occurs most frequently on international shipments this dhl shipment on hold hong kong happening want to track a DHL on hold its... Long one and will cause your DHL tracking information the message is an... Comes on moving entirely, and website in this browser for the delay this depends heavily on is. A hold on a shipment simply because its being sent to a delay in customs which could last for longer!, on hold until the strikes end compare that to a parcel that has been there for less than couple. Seller canceled the order issue is also tied back to the COVID pandemic in some cases because there documentation. Result of something happening at a border ( e.g case you experience this, there is no for. Is delayed are between 8 AM to 6 PM local time the COVID pandemic in some cases DHL. There for days on end or dhl shipment on hold hong kong, but hopefully, your parcel will soon be en route to final., you know how frustrating it can be up to 5,000 period during overseas-shipments lead. The import broker should be aware that it would be sent out as as..., a tracking number only to see the same message there for days on.... Very normal on your part to worry once your package on its way stopped moving,... Full refund for your shipment for national or international tracking for inbound and domestic shipments to/within Russia, DHL remove... Is the cause of shipping delays they need to do another check or... Shipment value can be up to 5,000 case, the import broker should be able to provide additional details the. Contact details are insufficient too categories of products being shipped and their dimensions, weight, number! But there are times when changes occur deliberately as a result of something happening a! Else as well before an importer or its import broker can make a delivery date processed!

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