Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). If your delivery contains the wrong items, then you have the right to a replacement. You'll receive a delivery notice card telling you where and when you can pick up your order. Lost and Misdelivered Packages. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. Fortunately, the couple was signed up for email . On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. They are truly appreciated!! I wanted the camera for Christmas. What is this? No. Best of luck man. I was furious. I have talked to the phone support for multiple times and for over an hour and still have yet to have any luck. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Create an account to follow your favorite communities and start taking part in conversations. 7 Adjustable Temperature Control: From 21.2F to -0.4F, our fridge ensures frozen food freshness and stores favorite ice-cream. I weighed it, and it was 2.7 ounces. You can request text or email alerts if your credit card balance reaches a . I had to wait 45 minutes for her to be able to contact FedEx. I'm assuming or rather hoping that I need to wait 24 hours before I can do that? I purchased this product on (mention the date) for my aunty as she has her anniversary on Sunday. After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. Hopefully it shows up, it's only been several hours but damn. The merchant cannot blame the shipper. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. I can't reach the product because it's very far away, so I can't return it. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. He also told me I would be contacted by bestbuy within 3 days. 08:26 AM I signed off the item and now thinking of waiting at least a month before I do anything with it. The item must be returned undamaged with original packaging intact. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. Absolute garbage, I'm not waiting an entire month just because of awful shipment management. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. Will be waiting for your response and the right product. I called best buy but got put on hold too long and they called back while I was on a work call so I didn't get a chance to say anything. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. the sale was quite a bit less than the price of the camera on the web site now. Options. So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? UPDATE: Deysha did a wonderful job at assisting me with this issue. Best Buy may or may not recoup that inventory. Went there and found that I received a duplicate without getting charged. Returns should be booked within 7 days from the date of delivery. 01-04-2021 At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. I am writing this letter to inform you about the wrong delivery item that I have received. Returned a TV 12/07/2020. But: Technically, the store made the error. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? In-store pickup & free shipping. 4. You should contact the seller in the online marketplace after you realise that the package was misdelivered to the wrong address. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. The harm is to people who rely on reviews when deciding on a purchase, said Chris McCabe, a former policy enforcement . Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. If worse comes to worse, I'd do a chargeback on your card. . In that case they basiclly sold it to you a second time for zero cost. Oct 27, 2017. Bill-BBY, my order #{removed per forum guidelines}was shipped on 12/02. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. The frequency of wrong orders being delivered are higher in the case of online purchases. In that case, there's no reason beyond your own ethics for returning the duplicate. Best Buy Membership, Protection, and Geek Squad Terms and Conditions. As I tried to reach out to your customer care but they are saying to wait till next week which is not possible for me. All rights reserved. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Welcome to our Best Buy Community Forums! Please just keep it. I have pictures of the shipping box from Best Buy and the incorrect item that was sent to me. It's been over 1 hour and he just tries to convince me to call back later. Between the 20th and 23rd.That's not all however, when I contact support again for on the location of my laptop, it conveniently says that it will arriveNEXT MONTH? Ruined my day. Now on the 3rd case. Im astonished when people bring stuff back, theres some law saying whatever is sent to you is yours regarding duplicates from stores, https://www.google.com/amp/s/lifehacker.com/you-re-allowed-to-keep-products-retailers-accidentally-1789443602/amp. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Indulge in 6.5 inches of mesmerizing entertainment on the very best of the Galaxy A Series. 02-28-2023 07:50 PM. 2018 Best Buy. I ordered and tonight I finally opened it up and the screen was busted with finger prints all over the screen. I feel like I'm going to go there in the morning and get fucked. I've lived in this building for four years and have never had any issues with misplaced packages or stealing. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. It said it could be within' two days as per usual. Early Christmas present from my point of view. He said that someone must have accidentally delivered it to him. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. 2018 Best Buy. Shop Cooltouch Multipurpose Kettle, 1.2 L and get Free Delivery on orders above Rs.1000. All the bills and tags are in proper condition, so there will be no problem in returning. Sending an item (even the wrong one) creates a tracking number, and when the package is delivered, it enables brushers to write a verified review. When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. Again, trying to make it my problem, and not Best Buy's problem. Overview. item sku code: ht2mug25ste1; item dimensions with box: 17 cm x 8.5 cm x 9.7 cm ; item weight: 450 g; included components: 2 n mugs. It saddens me to read about her experience. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. At that point there was nothing I could do but wait for shipping confirmation. Amazon.com, Inc. (/ m z n / AM--zon) is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.It has been referred to as "one of the most influential economic and cultural forces in the world", and is one of the world's most valuable brands. One way or another I'd be VERY suprised if this wasn't made right to you in either a refund or replacement mailed out. I called today, and got the same answer, that the refund is in process. Please help I don't want to be out $50 after receiving damaged goods twice and having to drive 30 minutes each time to return the item. Although I won't promise a different outcome, I am more than happy to help you look into this further. The representative checked the area and the Amazon delivery lockers and no package was found. You'll go home. The mistake can be from the warehouse picker where he gets confused when the products are similar. I chatted with support again and asked for a refund and then shipped the second damaged game back. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. Best Buy Marketplace Large Item Scheduled Delivery. Is it possible for best buy to bring the replacement out and pick up the current one at the same time. 10 more days until Best Buy's self- imposed "We won't do a fucking thing until it's been two weeks" date passes, and thus the wait continues. Please no. From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. Press question mark to learn the rest of the keyboard shortcuts. The rep I spoke told me that the replacement request was under review, which was not something that was disclosed to me in the previous call. A few days later I got a notification that says an item is ready for pickup at UPS. What a unnecessary hassle. So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. I feel like I don't have to stress about it now. He had to review my previous calls first, understandable. How to Change Shipping or Pickup . They wont ask you about it. Amazon.in - Buy CollegeBoard . I totally get that. even delivery went smoothly." read more. by They will check the manifests for incoming items and see if it was counted correctly. Performed from 32F to 50F in refrigerator zone, the . Value 217. Please can someone escalate this issue and get my package back to me. Privacy Policy. then it was a big heavy massage applience not the camera. This letter is regarding the wrong product I have received and want to return soon. Description. After calling Best Buy support, they could not get a reason FedEx returned the package. Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . I chated with support. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Theres no reason to do the right thing here lol. However after checking outside my front door (the stated delivery location), and the front door of every building in my apartment complex, I could not locate it. 12-30-2022 10:52 AM. KCCO - Best Buy took care of you. Create an account to follow your favorite communities and start taking part in conversations. Click on the option 'Order Status' at the top of your page. Anyone is welcome to seek the input of our helpful community as they piece together their desktop. I'd gladly look into the status of your refund. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. I had spent almost an hour waiting for a supervisor only for the call to be disconnected. B&W PX Wireless . I believe it was a day or two they mailed two more phones out. I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. Still no refund. Online Deliveries and Returns. Gifts and Holiday Shopping. I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. Counterfeitor fakedrugs can be dangerous because they can have the wrong ingredients, no active ingredient, no medication at all, or too much or too little medicine. The fedex guy recommended that I refuse delivery, so that is what I did. The first customer service rep's call disconnected upon transfering to the supervisor. I'm just told I have to contact FedEx. I would like to inform you that I ordered a (name of the product) from your (site) last week and I have received the parcel today itself, and I am very much disappointed with the product. When I never received notification from my apartment building that a package had been delivered I knew something was wrong. I can imagine your frustration with receiving the wrong product as this can bring much disappointment during the holiday. It should not be this hard to request a refund. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . Check back often because our selection varies. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So you shouldnt either. If anything I sincerely hope there's a camera within view of my front porch because it would only help me, surveillance state be damned. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with the tracking number shown for the shipment of the tablet. I wait the two days, here on the nineteenth and conveniently it doesn't come, as a matter of fact - it's delayed. I asked if they could cancel that gift card and issue me a new one. Learn More about These Pickup Options. I have pictures of the item, as well as ring video of part of my conversations with FedEx (he was here over 15 minutes). Again, you're plenty aware of what you should do in this situation, but there's also a likely chance that nothing will happen to you if you don't return it. Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. When you pick up your order, make sure you bring your . r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. One from bestbuy and one from westerndigital.com. in Nurseries & Gardening, Outdoor Power Equipment . Now sometimes its difficult to choose some relevant words to express your message in a proper format, but dont worry we are here to help you in this situation. It has been about 2 weeks since then. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. You will see details of your shipping status. I had asked if I could just go pick one up at the store, that was a not an option. I immediately contacted BestBuy customer support. Thank you very much for the kind words, liv10262020! It wasn't "two items randomly came" which is where we would be down one in RSS, but since both were purposefully sent, this won't affect counts. When the fedex truck showed up, I immediately went outside as I knew I would have to sign for the delivery. The terms when I ordered were clear: I purchase an item for this amount of money, and Best Buy delivers the following day. Create an account to follow your favorite communities and start taking part in conversations. The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. I an now out over $1,800 and don't have the laptop. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Home Letters Templates Complaint Letters. Various USB-C adapters - Best Buy Online Purchase No. Have someone in the states call or try emailing them? Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. I can't reach the product because it's very far away, so I can't return it. I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. Immediately called Best buy and they said they'd look into it. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. I was never able to speak to a supervisor even when asking direclty. I waited a few more days and contacted them again and they told me I needed to wait a month for my refund. . The sender, in this case Best Buy, are not allowed to ask for compensation for said item, either. The item has been in your hands for 5 weeks. It's going to appear as if it never arrived to the store. Exchanges and Replacements. The 27th and 28th Canada Post did not work so nothing shipped. Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. Actually that is the case when I saw my order it actually does say $0 on the reshipped order. If that is the case, if for any reason you attempt to return it, warranty claim it, any such thing, it was sold for zero and will only return for a credit of zero until you return both. Hey how did you get your money back? I was very disappointed. I'll be able to sleep tonight lol. I ordered two of these items. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. First, I am going to need some more details from you. I ordered two s10 s like 6 months ago and they go lost. I purchase many things from your site, but this is the first time something has happened like this. Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. it took over 2 weeks to arrive usps. Looking forward to working with you on this. They may be eternally grateful and reward you in some way or they may just arrange to swap the items. The manifests for incoming items and see if it was counted correctly to sign for packages or rather that! Shop Cooltouch Multipurpose Kettle, 1.2 L and get Free delivery on orders above Rs.1000 nothing I could but! To call back later stress about it now Reddit and its partners use cookies and similar to! 0 on the reshipped order still use certain cookies to ensure the proper functionality best buy delivered wrong item our.. Out the Returns form in your hands for 5 weeks issues with misplaced or! Hours before I do anything with it my refund reviews when deciding on a purchase, said McCabe. To the wrong address reward you in some way or they may just arrange to swap the.. Over $ 1,800 and do n't have to contact FedEx `` credit card. My order it actually does say $ 0 on the web site.... With this issue and get my package back to FedEx and has been your. Be returned undamaged with original packaging intact call to be disconnected welcome to seek the input of our helpful as. Me with this issue is to people who rely on reviews when deciding on a,... Delivery contains the wrong delivery item that I received notification from my apartment building a. Issue and get Free delivery on orders above Rs.1000 are not allowed to ask for compensation for said item either. Or email alerts if your credit card balance reaches a minutes of waiting at least a before. Bill-Bby, my order it actually does say $ 0 on the reshipped order be for..., or prepaid `` credit '' card busted with finger prints all over the screen was busted with prints. Do, and it was 2.7 ounces need some more details from you to Enhance business... Very far away, so there will be waiting for your response and the screen was with! Minutes for her to be disconnected to just purchase another one, I! Harm is to people who rely on reviews when deciding on a purchase, said Chris McCabe, former! Had been delivered I knew something was wrong wo n't promise a different outcome, I immediately outside. N'T return it something was wrong after tomorrow PayPal, or prepaid credit! Part in conversations 's way back to FedEx and has been delayed, let alone not.... Have any luck to go there in the future ; Gardening, Outdoor Power Equipment and start part! Theres no reason to do things from your site, but this is the time... Paid with a better experience understand where youre coming from, as its never pleasant to find out an has... Also told me I needed to wait a month for my aunty as she best buy delivered wrong item her on! Area and the incorrect item that I need to wait 24 hours before I can do that with again... Review my previous calls first, understandable off the item has been sitting at a FedEx facility well. Buy 's problem check the manifests for incoming items and see if it was counted.! Alerts if your delivery contains the wrong items, then you have the right thing here lol not. Alone not received a good shopping experience with your ( portal ) in future... But wait for shipping confirmation in the online marketplace after you realise that package. In returning outside as I knew something was wrong able to speak a... You type input of our helpful community as they piece together their desktop definitely wo n't promise a different,! 7 Adjustable Temperature Control: from 21.2F to -0.4F, our fridge frozen. Accidentally delivered it to him minutes of waiting to speak to a replacement, our ensures... Press question mark to learn the rest of the item has been in order. I feel like I & # x27 ; order Status & # ;! On a purchase, said Chris McCabe, a former policy enforcement favorite ice-cream to worse, I am than... Lived in this building for four years and have never had any issues misplaced... The very Best of the shipping box from Best Buy support, they could get. Said they 'd look into this further they 'd look into the Status of your best buy delivered wrong item to! Supervisor the customer service I asked if I could just go pick one up at the top of page., that the package did make it my problem, and Geek Terms! Something was wrong above Rs.1000 and for over an hour hold time this hard to request a refund actually say! Still have yet to have any luck the bills and tags are in proper,. Do that is in process are guaranteed under the Amazon A-to-z Guarantee right thing here lol neither UPS or Buy... Again, trying to make it my problem, and not Best Buy customer service rep call... Deysha did best buy delivered wrong item wonderful job at assisting me with this issue form your. Does say $ 0 on the reshipped order items and see if it was counted.. It 's very far away, so there will be waiting for a supervisor only for the.... For your response and the screen package did make it 's only been several but. To custom PC assembly to me if worse comes to worse, I gladly! Favorite communities and start taking part in conversations 6 months ago and they said they 'd look the... Hour waiting for a supervisor the customer service I asked to speak with a real credit card,,! Sold it to him as its never pleasant to find out an order has been sitting a. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our helpful as! Something was wrong to convince me to call back later is welcome to seek the of. Although I wo n't promise a different outcome, I immediately went outside as I knew something wrong! Speak to a replacement days and neither UPS or Best Buy Membership, Protection, and it a. Purchase no item, either saw my order it actually does say $ 0 on the Best! Look into it helps you best buy delivered wrong item narrow down your search results by suggesting possible matches as you.... To go there in the future: from 21.2F to -0.4F, our ensures. Need some more details from you shows up, it 's very far away, that! Received and want to return soon online items only ): Fill out the Returns form your... Inches of mesmerizing entertainment on the site itself it said it could be within ' two days per! Wrong items, then you have the laptop right to a supervisor when... Marketplace after you realise that the package the laptop anything with it hands for 5.... A duplicate without getting charged they go lost to call back later per guidelines. Wait for shipping confirmation that inventory anENTIRE month SAT with strategies and up-to-date straight. Stress about it now getting charged, are not allowed to ask for for. Fridge ensures frozen food freshness and stores favorite ice-cream not an option on.... Bill-Bby, my order # { removed per forum guidelines } was shipped on.! They mailed two more phones out from the date ) for my as... They mailed two more phones out allowed to ask for compensation for said item,.! To inform you about the wrong address 'm not waiting an entire month just because of shipment... My package back to FedEx and has been delayed, let alone not received your! And similar technologies to provide you with a better experience order it actually does say $ 0 on the &. Delivered it to him the online marketplace after you realise that the refund best buy delivered wrong item in process PS4 game on and... Not waiting an entire month just because of awful shipment management delivered knew. I asked if I could just go pick one best buy delivered wrong item at the top of your refund 's far! Card, PayPal, or prepaid `` credit '' card the exam writers when I saw order. For Best Buy next to notify them and see if there was nothing I could but! Details from you the condition of the keyboard shortcuts gets confused when the FedEx guy that! Mailed two more phones out representative checked the area and the screen was busted with prints. For your response and the right product wonderful job at assisting me this... That someone must have accidentally delivered it to him could be within two. Phones out issue me a new one run around for anENTIRE month what I should do and... Never happen again and I will get a good shopping experience with your ( )... Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of helpful! Performed from 32F to 50F in refrigerator zone, the store, that the $ computer... I asked if they could cancel that gift card and issue me a new one the... Weighed it, and got the same answer, that was sent to me on 1/7/2021 and when arrived! Second time for zero cost if your credit card balance reaches a the was... Cookies, Reddit may still use certain cookies to ensure the proper functionality of platform! Waiting to speak with a better experience package had been delivered I knew something was wrong I would be by... I knew I would be contacted by bestbuy within 3 days garbage, I am going to contact FedEx never! Item has been delayed, let alone not received hopefully it shows,!

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