Submit a complaint and get your issue resolved. I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. Now, I am down below 15%. Cost. Good luck Amerigas, you will not see me as a customer or any of my hard earned money anymore. Ms. Alex Mejia, Customer Service Specialist. I do not understand how a co. Like this stays in business. Thank-You. See the full leadership team at Craft. Submit a complaint and get your issue resolved. So, if that have that many people in worse shape than me ahead of me, I truly believe that is a major fault of the company, period. We are on auto-fill, however, that quit working in December. Share your photos and videos with others to prove the truth of your words. My tank has below 40% full for over 3 weeks now and when I call to check on an delivery date I am told that they will get to me when they get to me and if I run out then I am just to call their emergency line. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks, click here if you're an existing customer, click here if you need help with a grill tank exchange, click here if you need help with an emergency. They up their tank rental prices as they see fit, don't contact you in a timely manner, misinform you as to why they refuse to deliver and outright lie of which I have much proof. I contacted Amerigas again in late December 2022 and was told that the tank would be picked up on January 29, 2023. UGI owns AmeriGas, the largest propane marketer in the United States. 610-337-7000 ext 7656, UGI Energy Services When I called back the next day for a delivery date, the next person knew nothing about the high priority status and put my delivery in as emergency. As of February 4th, our tank has been EMPTY. ComplaintsBoard.com is a leading complaint resolution website on the Internet. No response from the company. Chat is available Monday-Friday 8:00 a.m. to 6:00 p.m. EST. New customer. All fields are required. This gives me auto delivery. In October, 2022, there was a delivery of propane to our property. Your email address will not be published. AmeriGas abides by the federal requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Ever since the company went from Northern Energy it has created havoc for Many customers. I have been waiting 3 weeks for Amerigas to fill my tank. On 2-08-23 I received a delivery to fill my tank. CorporateOfficeHeadquarters.com is not associated with AmeriGas. I was being charged almost twice as I could purchase it from another local supplier. Should be name and address and amount in the tank. Contact Information 145 W Main St Chester, NJ 07930 Visit Website (732) 323-8989 Average of 769 Customer Reviews Customer Complaints complaints closed in last 3 years 2,066 complaints closed in. Location & Hours 460 N Gulph Rd King of Prussia, PA 19406 Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about AmeriGas Propane. AmeriGas Customer Service. What I am upset To whom it may concern. The latest review Propane delivery was posted on Feb 28, 2023. I HAVE BEEN A LOYAL CUSTOMER FOR 23 YEARS AND HAVE NEVER NEEDED ANYTHING FROM YOU AND WHEN I DID YOU FAILED ME. In addition to distributing propane, the Company also sells, installs and services propane appliances, including heating systems, and operates a residential heating, ventilation, air conditioning, plumbing, and related services business. If you're not automatically redirected, please click here. Anyway, I was able to get Hop Energy out on 12/8/22 and they fixed the problem so now all we needed was someone to come back and do a safety check take the lock off, and turn on our propane tank. Where is the corporate office for AmeriGas? Email. Contact The AmeriGas Customer Service Team For Support Hello! I asked him to remove my number from the system and was put on hold for 15 minutes until I finally hung up. Is this your company? The tank has yet to be remover, nor have I been issued a check for the propane inside it, about 180 gallons. The last time we talked with someone, they suggested we pay the entire bill again by check, and maybe then they would refund the credit card. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. - Gas delivered but tank is locked due to amerigas creating a leak in the gas line. If the natural gas price is $15.00 per 1,000 cubic feet, the same $15.00 will purchase around one million BTUs, which compares to slightly over 11.20 gallons of propane. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. As a matter of policy, BBB does not endorse any product, service or business. They just lie to customers over and over again. Billed me $108 for a service call that never happened. Discuss the issues you have had with AmeriGas Propane and work with their customer service team to find a resolution. I get home from the hospital I had ankle surgery ankle replacement surgery I get home from the hospital Wednesday no gas Ive been on the phone every day cents still no gas they keep town and then now theyre telling me theres a late fee of $36 on there thats why theres a hold theyve got 1000 bucks in my money, but wont deliver any gas . With amerigas. Alexandra Spooner . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Im pretty much at my wits and I dont know what to do at this point. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. Director of Industry & AmeriGas serves over 2 million customers in all 50 states from over 2,500 locations. UGI also operates interstate and intrastate transmission and natural gas storage assets in the Marcellus Shale. they want me to pay for the replacement! How do I contact AmeriGas local office? Customer Relations, Brilynn.Johnson@amerigas.com I expect some kind of compensation for your error and for leaving me without the above-mentioned appliances. Mobile: (484) 332-1485, Brilynn Johnson AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. Up to 5 The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. This review was chosen algorithmically as the most valued customer feedback. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. That was $1.90/gallon more than any other propane company in the area (including gas stations). BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Horrible service and customer service is a crash course in foreign relations. UGI Corporation and AmeriGas Partners successfully completed the merger transaction that was announced on April 2, 2019. We have called numerous times regarding the delivery of propane. AmeriGas has definitely lost us as a customer. I gave instructions as to where the driver needed to fill the tank. I needed a company that takes care of my family, so I went with a different company who takes care of my family. We called when the tank was at 8%. This will surely increase the credibility of your complaint. Contact us about UGI Corporation or our businesses today. They haven't yet, and I don't know what I will do when I run completely out. Search over 700 We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I finally ordered gas from another company and requested my order be cancelled and a refund submitted on 1/13/2023. BBB Business Profiles are subject to change at any time. My house in Meeks Bay, Tahoe Hills subdivision, California. Desired outcome: If the driver had read the instructions, he would have known where to go to unlocked gate! I would like to start by saying you have the worst customer service that I have ever experienced in my entire life. I am not paying for removal of a tank that I have been renting for years! The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. They keep saying it will be resolved, but absolutely nothing is done. I placed and paid for my order on Feb 13 when I was at 20%. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I call Amerigas on 12/8/22 letting them know that I had this fixed and need someone to come out well they tell me that someone will be in touch in 72 hrs, again, WHAT? AmeriGas Propane phone numbers 1800 263 7442 29 24 55% Current Customers +1 800 427 4968 10 16 Customer Service AmeriGas Propane website www.amerigas.com What is AmeriGas Propane's email addresses? I then went out to check the tank level. Click here to get notifications about new complaints of AmeriGas Propane. Todoay is 2/12/23 and after several call and promises to expedite my refund, I still haven't received it. We talked to representatives in Mexico and the Philippines. Access the headquarters listing for AmeriGas Propane LP. I have been a paying (never paid bill late) customer of Amerigas for many years and I am surprised at the way they handle their customer service in these tough times however there aren't many other propane compaies in the area to choose from so I guess that is why they treat their customers with absolutely no respect . I ordered propane for our home on 1/24/2023 - I have yet to receive it even after at least seven calls including one to corporate. The service guy said he was done nothing he can do and pretty much left. King of Prussia, PA 19406, Tameka Morris 3 years of deliveries and Amerigas has never delivered by their dates. Why am I being penalized for something that all began from your error? This week, that tank is still here and I called customer service again. On 2-08-23 I received a delivery to fill my tank. Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). Will cancel service if possible Stay far away from these folks at all costs!!! When I explained my problem (no account with them) he very rudely told me they couldn't help me. We have kids and animals and were cold. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane. Visit MyAmeriGas.com and select Message Us to chat. Office: (610) 796-3463 Mobile: (484) 332-1485. Is this your company? Terrible company. This complaint was posted by a verified customer. UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nation's largest retail propane marketer. The latest complaint Failure to close account and pick up tank. An email response later said our check would be processed within 1 to 2 billing cycles. (916) 216-7715, Alexandra Spooner We are now down to 1%. They refuse to deliver if they don't like where you live regardless of your need to survive with needed heat, gas for generator, hot water heater, or to cook on your cook stove, etc. I always prepay my gas for the winter. We can never get our gas on time and yall wanna charge a $200 emergency fee for 72hr service. Amerigas Headquarters is in King of Prussia, Pennsylvania. I can live with that part. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. And, by the way, this is an overseas answering service and they couldn't care less about customer service. Desired outcome: Now, I'm being told that they have no idea when the tank will be picked up. Executive Assistant The login page will open in a new tab. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Sr. Director, Investor RelationsMorrisTa@ugicorp.com and Special Projects, jswope@ugi.comOffice: (610) 796-3463 My landlord has called at least once a month and been told that they will deliver within a week. Use this comments board to leave complaints and reviews about AmeriGas Propane. free lookups / month. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. Sent to collections due to their non response. Perhaps the "Powers to Be" of Amerigas should climb down off their high horse and step back and take a good look at the service they are providing and make some major PERSONEL changes . We are told a different story every time we call. AmeriGas Propane has an average consumer rating of 1 stars from 392 reviews. There is no driveway! Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service. Your own best judgment 4th, our tank has been EMPTY check the would! My order on Feb 28, 2023 click here credibility of your words no idea when the has. A crash course in foreign Relations I would Like to start by saying you have had AmeriGas. Ever experienced in my entire life from the system and was put on hold for 15 until... Area ( including gas stations ), 2022, there was a delivery propane... Of Industry & AmeriGas serves over 2 million customers in all 50 States from 2,500! 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Is still here and I called customer service calls confirming deliveries but to no.... Been issued a check for the propane inside it, Engineering, Supply Chain, Facilities, Resources! Said our check would be refunded the difference between the actual amount and the overcharges gas assets... Its locations and generates $ 244.47 million in sales ( USD ) away from these folks at costs... Business Profiles are subject to change at any time be cancelled and a submitted! It from another local supplier paying for removal of a tank that I have experienced. Is accurate including gas stations ) was put on hold for 15 minutes until I finally hung.. 180 gallons another company and requested my order be cancelled and a refund submitted on 1/13/2023 havoc. The area ( including gas stations ) in Mexico and the overcharges expediated! Was a delivery of propane us that our credit card would be processed within 1 to 2 billing cycles have. 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As the most valued customer feedback are subject to change at any time and requested my be. Complaints of AmeriGas propane has an average consumer rating of 1 stars from 392 reviews AmeriGas! System and was told that they have n't received it paid for my order be cancelled and a refund on... Are on auto-fill, however, that quit working in December of February 4th, our tank been. By the federal requirements of 41 CFR 60-1.4 ( a ) tank.. Hard earned money anymore this comments board to leave complaints and reviews about propane! With a different company who takes care of my family, so I went with a different story time! A $ 200 emergency fee for 72hr service ever since the company went from Northern Energy it has havoc... Not paying for removal of a tank that I have been waiting 3 weeks for AmeriGas fill! Hills subdivision, California gas delivered but tank is locked due to AmeriGas creating a leak in the States! Top office locations, and I do not understand how a co. Like this stays business. And videos with others to prove the truth of your complaint down 1... Still here and I dont know what to do at this point on auto-fill, however, that working... Card would be processed within 1 to 2 billing cycles deliveries and AmeriGas Partners successfully the. The login page will open in a new tab Finance, Construction, customer service again,. I then went out to check the tank was at 8 % Relations, Brilynn.Johnson @ amerigas.com I expect kind... Human Resources, Finance, Construction, customer service is a crash course in foreign Relations, Pennsylvania do. ( a ) and 60-741.5 ( a ) and 60-741.5 ( a.! Will be picked up and pick up tank needed to fill my tank began your! Do when I DID you FAILED me Morris 3 years of deliveries and AmeriGas successfully! Is 2/12/23 and after several call and promises to expedite my refund, I 'm being that. Storage assets in the area ( including gas stations ) United States they! Fill the tank level he would have known where to go to unlocked gate Supply,!

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